Gustavo Mir González

• Full P&L responsibility for a large-scale, multi-country operation across Mexico and Central America, serving nearshore and domestic markets • Lead a complex organization of 32,000 employees, balancing growth, margin performance, cost discipline and service quality in highly competitive environments • Drive operational and digital transformation, leveraging AI and automation to improve productivity, quality and margin performance • Partner with global leadership and C-level clients to accelerate profitable growth and long-term value creation • Build leadership depth, governance and succession planning across countries and functions • Initially appointed CEO Mexico; mandate expanded within months to include El Salvador and Guatemala

• Executive leadership role with responsibility for a multi-billion USD global and Pan-American client portfolio, with primary exposure to the U.S. market • Redefined the group client strategy, shifting the portfolio toward higher-value, higher-margin and more scalable relationships, aligned with long-term growth and risk objectives • Oversaw strategic relationships with global, multi-region enterprise clients, ensuring alignment between commercial strategy, operational execution and value creation • Drove portfolio optimization, pricing discipline and contract governance to improve profitability and reduce structural risk at group level • Played an active role in enterprise-wide transformation initiatives, including AI-enabled solutions and operating model evolution • Member of the Group Management Committee, contributing to strategic decision-making, capital allocation priorities and leadership succession

• Regional executive role with responsibility for client strategy across Ibero Latin America, spanning Mexico, Central America, the Caribbean, South America, Brazil, Spain and Portugal • Represented the client and portfolio strategy for a highly diverse, multi-country region, balancing growth priorities with operational capacity, profitability and risk management • Appointed member of the Regional Management Committee, contributing to strategic planning, investment priorities and governance decisions across the region • Led the evolution of the regional client model toward higher-value, more scalable and more profitable relationships, anticipating future global client demands • Partnered closely with country CEOs and operations leaders to ensure execution consistency across complex and heterogeneous markets

• Took responsibility for growth strategy at a time when Argentina lost offshore competitiveness, leading to a severe contraction of the business following the 2008–2010 crisis • Designed and executed a full go-to-market strategy for domestic markets in Argentina and Chile, where no structured domestic business previously existed • Repositioned Teleperformance as the leading domestic outsourcing provider in Argentina, rebuilding credibility and market presence • Drove the recovery and scale-up of the region from ~1,500 employees to 6,000+ in Argentina and from ~200 to 1,500+ in Chile, despite adverse macroeconomic conditions • Built the domestic commercial capability and operating model, establishing sales capabilities and long-term account strategy • Secured long-lasting client relationships, many of which remain active today, validating the sustainability of the growth model

• Led the largest offshore operation serving Spain within the group, overseeing a workforce of 4,000+ employees • Delivered a doubling of profitability in less than six months through operational discipline, productivity improvements and cost optimization • Drove 30% business growth while maintaining service quality and client satisfaction in a highly demanding offshore environment • Managed the orderly transition of the operation to other geographies as Argentina lost cost competitiveness, ensuring continuity for clients and protection of group margins • Strengthened operational governance, execution rigor and leadership accountability across a large-scale, high-intensity delivery environment

• Brought into the role based on prior M&A and investment banking experience to help financially structure and professionalize operations following rapid expansion in the U.S. and European markets • Worked directly with the CEO, providing financial analysis, performance visibility and decision support across fast-growing international operations • Supported the evaluation of acquisition opportunities and geographic expansion initiatives, including financial modeling and strategic assessment • Strengthened financial discipline, reporting and P&L transparency, laying the groundwork for subsequent operational and executive roles

• Played a key role in the development and execution of distressed assets investment strategies across Argentina and Brazil, following major financial dislocations • Managed and analyzed a multi-billion USD distressed portfolio, supporting investment decisions, asset prioritization and value-creation strategies • Regularly reported portfolio performance, risk exposure and strategic alternatives to global institutional investors, including leading international financial institutions • Led and executed M&A transactions for portfolio companies, including acquisitions, restructurings and divestments, working closely with management teams and advisors • Earlier period focused on pure M&A execution, including valuation, due diligence, transaction structuring and post-acquisition integration support