Greg Nicholas

- Generate, manage and deliver on the business plan. - Develop a distinct identity and company image. - Develop an optimal service offering and solution delivery to establish DataVoice as a leader in its field. - Expand and develop the organisation through increasing income streams, exploring untapped resources, and developing new methods of solutions and product delivery to the customer. - Establish and support the development of the strategy. - Raise the organisation's profile, using influence at the highest level and having knowledge of issues surrounding the industry and related matters. - Develop knowledge of the industry sectors with the support of the other senior staff. - Develop and maintain relationships with external agencies/partnerships/stakeholders. - Determine future trends in the industry and make recommendations to the management team and the group. - Represent and promote the organisation at national and international levels. - Manage, support and develop immediate reports to flourish in their roles. - Ensure Line Management is managing effectively. - Ensure an effective HR support function. - Manage the annual budget process and monthly reviews highlighting over/under spending and revenue trends. - Ensure appropriate financial records and audit trails are maintained. - Establish and achieve performance management objectives and collate statistics to review and improve achievements. - Report to the Vertical MD / Group CEO / Board timely and accurate management information. - Provide regular reports to the stakeholders as appropriate.

- Develop the product strategy and roadmap. - Participate in defining the company strategy. - Contribute to and facilitate the development of processes, policies and pre-sales tools related to the product. - Facilitate product information flow internally. - Ensure that updated product information is available and accessible electronically. - Ensure product-specific training is available to all relevant internal and external parties. - Gather, analyse and communicate roadmap information from the vendors. - Periodically review skills and certifications status in all business areas and highlight shortcomings for relevant managers to address. - Develop and execute a product-specific marketing plan both internally and externally. - Ensure the relevant product sales collateral is current and available to the sales force. - Assist in customer visits and facilitate detailed product discussions and presentations. - Monitor and manage sales and promotion of product portfolio. - Determine the product costing, and propose an appropriate pricing policy for the applicable product in consultation. - OEM Vendor management and maintenance of all requirements of each vendor’s partner program. - Gather and disseminate product-specific competitive information to relevant parties within the organisation. - Ensure that work performed meets customer expectations and follows appropriate delivery methodologies. - Identify and grow younger talent to become Product Owners and Product Managers within the portfolio. - Guide and lead the team's various Product Owners and Product Managers.

- Managing the IT Infrastructure portfolio and strategy. - Managing IT skills and customer acquisitions process. - Identify and drive the acquisition of an IT company to bolster the IT portfolio. - Market and competitor analysis. - Marketing collateral. - Product launch events and product lifecycles. - Support Account Managers with selling solutions to customers. - Manage OEMs and suppliers. - Design commercial modelling and pricing strategies.

- Performed technical due diligence for proposed mergers and acquisitions within the ICT vertical. - Identifying synergies between ICT business units and their product offerings. - Managed and coordinated resources from suppliers and business units. - Assist with designing process flows for specific project requirements. - Effectively apply and enforce project standards and methodology. - Handle escalations on behalf of senior management. - Investigate new solution offerings. - Build business cases for future product service offerings. - New product evaluations and testing. - Technical advisor for Jasco Group IT strategy. - Member of the Jasco ICT steering committee.

- Engage key stakeholders. - Evaluate and analyse existing product and services portfolio across the group. - Apply a structured methodology and lead change management activities relating to product and services portfolio. - Assess the change's impact on the business. - Complete change management assessments and strategy. - Identify, analyse and prepare risk mitigation tactics. - Identify and manage anticipated resistance. - Integrate change management activities into the project plan. - Define and measure success metrics and monitor change progress. - Support change management at the organisational level.

- Performed evaluations of customer technical requirements. - Designed solutions for integrating Maringo converged offerings into existing customer infrastructure. - Designed WAN solutions with Vodacom Business MPLS access for customers with a national presence. - Managed the Maringo product portfolio. - Managed the integration & testing of Maringo products into Vodacom Business solution offerings. - Responsible for planning, implementing and commissioning converged offerings with 3rd parties. - Provided 3rd-line support to technicians. - Handled escalations to 4th-line vendor support. - Testing and evaluation of new products. - Supplied certified training on the edgeBOX to partners. - Tested and implemented VoIP solutions and offerings. - Implemented routing and switching configurations for customer deployments. - Configured and deployed Microsoft servers. - Held advisory role for company IT strategy.