greg hoch

* Formerly OYSTAR USA) * Packaging Machinery Retrofits & Up-Grades: * Manage multi-hundred thousand dollar to multi-million-dollar packaging machinery rebuilds/overhauls and modifications (Customer Capital & Plant Budgets) * Met and/or exceeded yearly sales budgets * Business plans and forecasts * Issue RFP's/RFQ's for machine rebuilds and modifications. * Issue proposals/quotes to customers. * Issue purchase orders to vendors (parts, equipment and shipping). * Negotiate and facilitate Terms & Conditions, Payment Terms, contracts * Travel to customer facilities to review projects, issues and concerns. * Tradeshows

* Supported sales personnel with machine proposals, literature, package samples, videos on CD-rom, format and layout drawings, cup cost calculations and contact clients with information. * Answered and screened inbound packaging machinery calls and emails for new/used machinery leads and machinery modification proposals. * Filled in for sales personnel on vacation to keep machine projects and sales moving forward. * Performed market research on the internet and local grocery stores for possible leads. * Contributed and assisted with marketing ads for publications and websites, as well as submitted entries for the DuPont Awards in packaging. * Performed office management functions. * Improved and maintained project and machine sales information on the company server, managed software upgrade for spare parts department. * Tradeshows including machine installations and dismantle. * Assisted, trained and maintained usage of computer software, phone and T1 system, and new personnel in customer service and shipping departments.

* Managed 35 customers, multi-hundred-thousand-dollar inventory and inventories on consignment for packaging machines. * Processed on average 371 customer orders per year in critical spare machinery parts. * Issued quote requests, proposals, purchase orders and invoices for spare machinery parts. * Execute shipments overseas, same day deliveries and standard UPS and trucking services. * Met with spare parts, shipping supplies and transportation companies to set-up accounts for purchasing and shipping. * Created training manuals and standard procedures for customer service and shipping personnel. * Travelled to customer facilities, tradeshows and meetings. * Handled inbound and outbound phone calls and emails to customers and vendors (40 per day).

* Performed quality control inspections on painted steel for correct paint thickness, adhesiveness and reflectivity. * Participated in internal audits, daily meetings and scheduled overtime and days off for Union colleagues. * Set-up the wet section of the line for each run, test and monitor the waste water treatment and chemicals while working to ensure proper care was taken to meet each order. * Assisted in line repair when line went down and overall cleanliness of facility.

Activities and Societies: Alpha Chi Rho