Goli Zarringhalam

- Lead end-to-end coordination of complex CAR-T patient cases across a national portfolio, managing high-volume, high-acuity workflows in a fast-paced, performance-driven environment - Drive workflow optimization initiatives and contribute to COP/CRM automation strategy, enhancing operational efficiency and program scalability - Influence cross-functional stakeholders including providers, specialty pharmacies, and internal teams to drive alignment and ensure seamless patient progression - Own resolution of complex access and reimbursement barriers, accelerating speed to therapy initiation - Maintain 100% audit readiness and compliance in a highly regulated environment - Recognized as a top-performing contributor, consistently exceeding KPIs across quality, compliance, and case progression - Selected for expanded operational scope in scheduling, supporting end-to-end coordination and demonstrating leadership trust and operational versatility - Identify workflow gaps and recommend process improvements that enhance case flow, reduce delays, and improve overall program performance

- Managed patient access and reimbursement navigation within a specialty therapy support program, ensuring timely enrollment and therapy initiation - Guided patients through benefits verification, prior authorizations, and financial assistance options to reduce access barriers - Coordinated with providers, payers, and internal teams to resolve coverage challenges and streamline case progression - Maintained accurate documentation and compliance with program requirements and regulatory standards - Contributed to overall program efficiency through proactive communication, follow-up, and case management best practices

- Served as Subject Matter Expert (SME) and informal team lead, supporting and guiding a team of 18 within CAR-T patient support programs - Led improvements in SOPs, workflows, and onboarding, increasing consistency and operational efficiency - Delivered full-cycle patient support from cell collection through post-infusion care - Maintained 98%+ quality scores and 100% patient satisfaction across program lifecycle - Contributed to the successful launch and scaling of CAR-T therapies across multiple markets

- Directed daily clinic operations, overseeing staff performance, scheduling workflows, and patient flow in a fast-paced specialty practice - Led hiring, training, and performance management of staff, ensuring high standards of service and operational consistency - Spearheaded implementation of Epic EMR, significantly improving billing accuracy, reporting capabilities, and revenue cycle efficiency - Reduced accounts receivable timelines and improved financial reconciliation through process improvements and system optimization - Managed inventory, vendor coordination, and compliance with HIPAA and clinical standards - Collaborated closely with physicians and clinical staff to ensure seamless coordination of patient care and administrative functions

- Supervised front-office operations and supported clinical workflows within a high-volume specialty practice - Led scheduling, patient flow, and administrative coordination for 40–45 patients daily, ensuring efficient throughput and patient satisfaction - Trained and onboarded new staff, reinforcing workflow standards and improving team performance - Managed insurance verification, prior authorizations, and patient intake processes to support timely care delivery - Collaborated with providers and clinical teams to maintain efficient operations and a high-quality patient experience