Glen Smith

Business Transformation Manager at RVS QLD, leading strategic planning and operational improvement initiatives across a B2B vehicle safety system business in the transport and logistics industry including the waste and materials handling sectors. I work closely with the business owner to drive growth, optimise processes, and position the organisation for long-term success.

Day to day leadership and strategic planning of a multi-site retail business providing essential mobility solutions to those with specialised needs. From direct customer interactions, team and operational management to sales, marketing and business strategy including new store development, I was responsible for all aspects of the business alongside the Managing Director.

With a globally distributed team of approximately 25 in software development and product management, I was responsible for developing and delivering a product roadmap for industry-specific ERP solutions across APAC. With a shared commitment to continuous improvement and custom development across 7 software solutions with a focus on supply chain optimisation, project management, financial management, and reporting. Customer industries included Automotive, Electrical, Agriculture, Tools and Equipment. Responsibilities includes leadership, strategy, business case development, vendor management, licensing, sales support, project management, customer relationship management, team resourcing, team building and performance management

Leading a group of talented people in the Enterprise Solutions development team delivering software to large scale bus operators across APAC.

I am responsible for developing the product strategy, and planning and executing the associated roadmap for the Enterprise Solutions division.

Leading a Business Intelligence (BI) team to deliver solutions of strategic value for improved decision making across TMR. I brought an outlook to TMR that challenged the status quo with a strong focus on relationships and business value. I helped the team change its culture through collaboration and coaching to better meet business needs and demand. I advocated support for career development and implemented a clear succession plan to create a sustainable BI capability well into the future.

Leading a team of over 30 project managers and project support officers managing large scale projects across the Department of Transport and Main Roads. Responsibilities included leadership, IT representation on project boards, financial and resource management.

Business strategy, leadership, operations and governance for a Independent Solutions, a Point of Sale (POS) business acquired by Metcash. I had direct leadership of product, solutions and support team and general management of a team of 50 employees in the QLD head office. Delivery of several business transformation initiatives including customer experience and product development using Agile

Leadership, strategy and business transformation of a Point of Sale (POS) system business acquired by Metcash in July 2011. Brand development and delivery of multi-channel marketing strategy. Delivery of business strategy framework, improved governance and a 3 year strategic plan.

Leadership, strategy, negotiations and contracting to deliver value added services to retailers through the Metcash Advantage Programme. Delivered major change to team structure and culture as well as income and benefits to Metcash and their retailers

Leadership and strategy for the technical delivery of an enterprise wide data warehousing and business intelligence capability. Led significant change to architecture, tools and team to successfully deliver data analytics resulting in significant business efficiencies and savings