Giovanni P.

Cloud Platform System Engineer @ Acronis

About

Currently, as a Cloud Platform System Engineer at Acronis, I am part of the Data Center Operations (DCO) team. I focus on ensuring the stability and performance of large-scale infrastructure environments. With about 4 years of experience in the IT industry, I have spent a significant part of my career as a Support and Infrastructure Analyst. This journey has provided me with a deep understanding of technical troubleshooting and the resilience required to maintain mission-critical systems. My path in technology has been diverse and hands-on. It began by deploying IoT sensors in complex field environments to collect biological data. This "ground-level" experience drove my passion and curiosity for infrastructure. Moving from Engineering background to Cloud Operations, gives me a comprehensive perspective on how complex systems interact with the physical world. With a foundation in Industrial Electronics and Embedded Linux, I am a firm believer in automation. I use Python, Bash, and IaC (Ansible/Terraform) to optimize workflows, reduce MTTR, and ensure system reliability across Cloud environments.

Country

Brazil

City

Pirassununga

Industry

Information Technology & Services

Skill

Docker, Desenvolvimento de software, Metodologias Agile, Solution Architecture, Máquinas virtuais, Infrastructure, Bash, Kubernetes, GPTs Personalizados, Infraestrutura, Training, Amazon Web Services (AWS), DevOps, Continuous Integration and Continuous Delivery (CI/CD), Infrastructure as code (IaC), Portuguese, AWS Lambda, MySQL, Ansible, Python (Programming Language)

Experience

Cloud Platform System Engineer

Acronis

2026-1 - Present · 9 mos

Schaffhausen, Switzerland

Associate Global Cloud Support Engineer

The Cloud Bootcamp

2025-5 - 2025-12 · 8 mos

Orlando, Florida, USA

Spearheaded the resolution of and support for complex technical challenges for students in hands-on AWS, GCP, Azure and OCI projects, focusing on the application of IaC, CI/CD, and security principles. Actively collaborated with the content development team to refine educational materials, integrating feedback to enhance the quality and success rate of projects. Collaborate prompt engineering to develop and implement custom GPTs, enhancing the customer experience by providing faster, more accurate solutions to common issues.

IT Support Analyst

RED Innovations

2024-5 - 2025-5 · 1 yr 1 mo

São Paulo, Brasil

Implemented monitoring dashboards in Google Cloud Monitoring, centralizing performance and cost metrics, which increased proactive incident visibility in data enterprise applications. Managed the identity and access management (IAM) lifecycle in Azure DevOps environments, applying the principle of least privilege to strengthen the security posture. Created and delivered starter technical training to team members on SQL Server Databases to accelerate the upskilling of the operations team. Responsible for monitoring critical database servers jobs during nightshifts and also executed stored procedures ordered by DBAs.

IT Support Analyst

Fatece - Faculdade de Tecnologia, Ciências e Educação

2023-9 - 2024-5 · 9 mos

Pirassununga, São Paulo, Brazil

Designed and implemented a corporate WLAN (Ubiquiti) for over 500 users, resulting in a substantial improvement in connection coverage and stability throughout the institution. Developed simple PowerShell scripts to automate the monitoring of network assets, considerably speeding up incident response times.

Embedded Software Developer (Internship)

Rentbrella

2022-1 - 2022-12 · 1 yr

São Carlos - SP, Brazil

Engaged in log analysis on embedded Linux systems using Bash scripts, filtering anomalies and accelerating the identification of problem root causes (MTTD). Performed troubleshooting and root cause analysis (RCA) via SSH, contributing to the high availability of the device fleet in the field. Fixed low/medium complexity issues on Python Embed Systems of vending machines.