Ginny Wood

Operations Specialist for Middle East, North Africa and Europe regions. Manage 30+ high-value bookings per month, ensuring operational accuracy across luxury, bespoke travel documentation. Act as a central coordination point between Sales, Finance, Product, and regional teams, maintaining seamless information flow and service delivery. Proactively identify and resolve booking and documentation errors, mitigating financial and reputational risk. Drive process efficiency by acquiring system shortcuts and documentation best practices, improving team productivity. Support digital engagement by guiding clients on app functionality, enhancing customer experience and reducing friction. Train and mentor new starters, strengthening team capability and operational consistency.

I supported the flawless roll-out of the new global A&K App project in 2023. Cover all aspects of the operations and supply chain function to ensure the seamless and efficient delivery of client holidays which go beyond client expectations. Produce high quality client travel documentation and manage the performance of global suppliers to meet client deadlines. Identify creative solutions to resolve problems in a professional and diplomatic manner to maintain excellent customer service levels.

I have been involved in organising and delivering a number of high profile events including a celebrity wedding, where I took on an event management role to ensure the smooth running of the day. I have also gained experience in serving high profile guests at a launch event for a new craft beer, giving me experience in providing high attention to detail when setting up and high-quality customer service during the event.

I was a bartender and a waitress at Weddings and Private Functions for Baz and Fred Yard Space Events at Old Gore Barn working as a team to ensure the smooth running of event functions. I assisted in event set up and break down and provided excellent customer service to guests throughout the event.

Over the summer of 2022, I undertook an internship with Abercrombie and Kent with sales, logistics, planning and finance placements. I collaborated with the Sales and Operations team in the “Tailor-Made Journeys, Europe” department. I assisted in designing, planning and implementing high-end holiday and tour experiences in Europe. Accurately managed numerous bookings to ensure they aligned with clients’ requirements. Developed financial skills in pricing, cost management and margin improvement.

Over the summer of 2021, I worked at Jam Industries, a popular clothing store in Salcombe, taking sole charge of the store. I conducted sales, marketing and restocking activities. I also maintained the store layout and performed day-to-day trading operations during the busy summer period.

I worked as a waitress and bar tender over the busy summer period in Salcombe. I was involved in the set up and close down the pub. I developed my customer service skills through order taking and providing knowledge of the products sold. I worked effectively both as part of and at organising teams.

Modules included: - Business Finance Livestock Science Global Business Environment Equine Industry Food Production Equine Bio-veterinary Science Farm Enterprise Management Rural Business Enterprise Equine Finance & Taxation Equine Law Research & Ethics Advanced Equine Business Management Equine Behaviour & Welfare International Equine Industry Contemporary Media Studies Emerging Agricultural Issues Dissertation - An Investigation into the Relationship between the Physiological and Behavioural Measures of Horse and Rider. Achieved a mark of 80%