Georgina Anne Louis

• Partner with global stakeholders, SMEs and extended Learning and Development leaders to define business requirements and priorities. • Lead needs analysis and design solution projects to build capabilities within the global learning teams. • Develop, improve and maintain learning solutions across a variety of delivery methods to achieve desired performance. • Develop an interactive approach to regularly incorporate stakeholder and user input. • Evolve the learning and development function by establishing best practices, tools and templates. • Help advance the organization’s learning approach through the identification and integration of new learning concepts, methods and tools. Special Project Involvement: • Led the successful rollout of the new Mentoring project deployed within SuccessFactors to track mentoring programs, mentor-mentee pairing and program completion. • Working on the current Learning HR Transformation to deploy a new Learning Experience Platform. Involved in vendor selection, identifying user stories and journey requirements, participating in regular project calls.

• Supports stakeholders as a trusted advisor to understand their learning needs and ensure the right learning offers are deployed. • Engages with shared hub/services and solutions to ensure offers are designed and deployed on time and to agreed quality. • Prepares data (budget, impact, etc.) for business reviews. • Assists in the development of cross entity learning offers. • Supports the curation, design and maintenance of learning offers and the learning matrix for the discipline in partnership with relevant stakeholders. • Assists with the demand planning process for the discipline. • Manage, coordinate, facilitate and contribute to the continuous improvement of the GBS orientation programs. • Responsible for the end to end HRDF process, including stakeholder engagements, ensuring documentations are complete, grants & claims are submitted to the HRDF portal in a timely manner, as well as effective records and reporting management. • Partner with the Learning Services Center to support the administration of the learning management system, reporting, coordinating of training logistics, vendor onboarding & management and seamless invoicing & payment processing. • Collaborate and actively engage with the wider People & Culture team globally and in country, to support relevant activities and projects when required.

• Manage a large-scale team of Learning Services colleagues with complex process management and business interactions in an international environment. • Ensuring processes are embedded and adhered to consistently throughout multiple teams. • Develop and maintain sound working relationship with key stakeholders at all levels within the organisation, customers and external service providers. • Building a team environment that supports continuous improvements and promotes the Global Business Service culture. • Handle complex stakeholder management in a regional service delivery environment. • Deep involvement in transition projects / activities locally and globally. • Represent the business to both internal and external audiences regarding complex operational issues. • Build relationships with other People & Culture teams within location and globally.

• Identified opportunity for innovation to drive increased levels of efficiency and to improve client experience, quality and control at the most efficient cost by being involved in the planning, development, testing and execution of two new internal tools to perform cost analysis. • Performed Top Learning Programs analysis to understand the root cause of cost over/under recovery and identified actions to minimize cost over/under recovery. • Championed continuous improvements and standardisation of costing models and cost revalidation methods. • Was responsible for the execution of all processes and tasks associated with costing operations including effective and timely communication with key stakeholders. • Worked collaboratively across IBM Professional Learning to facilitate the global deployment of new learning programs or changes to existing programs. • Met yearly budget targets and supported the year-to-year external spend reduction, providing data and related information on internal utilisation (cost over/under recovery) and close monitoring and reporting of non-value added spend.

• Focused on talent growth of personnel in various business units within IBM by providing training advice and performing training needs analysis with seamless execution of managing all training programs con-currently. • Executed an integrated learning delivery process for client experience, cost, quality and business controls. Responsible for process improvement suggestion, updates and training to the Learning Delivery Team. • Managed class schedules and secured resources (managed schedules; secured offering resources required for delivery e.g. internal/external instructors, classrooms). • Role of Vendor/Instructor selection and relationship owner, to liaise with Procurement in the sourcing of external vendor instructors. • Provided guidance to clients on course availability, raising requests for new learning, and learning processes via teleconferencing and/or online meetings to clients. • Team Leader responsibility to provide business guidance to the Schedulers and Program Administrators, managed a team of 2 Schedulers based in India and a Team of 15 Program Administrators based in Malaysia.

• Created education activities and offerings (refers to classes) in a SABA based on-line education application. • Enrolled students into offerings (processing Learner Enrollment Requests). • Provided new employee with access to guidance & assistance through adequate HR face time / touch points to ensure quick & effective integration into the company. • Trained new hires on Team's process/workflow. • Reviewed and kept updated the Team's Process Manual used for the training of new hires and for the Team's reference.

• Provided E-Banking customer support via telephone and e-mail. • Assisted in preparation of Statutory Reporting to Bank Negara. • Participated in E-Banking system enhancement User Acceptance Testing (UAT) and provided feedback on areas for improvement from a customer perspective.

Major: International Management