george crowley

business analyst - schc

About

To be an integral part of a team that leverages my experience, strong organizational skills, educational background and ability to work well with people.  Extensive experience supporting business processes and system requirements.  Experienced in customer, vendor, system and administrative support.  Experience training and supervising staff.  Detail-oriented multi-tasker with strong organizational skills.

Country

united states

City

jamesville

Industry

information technology and services

Skill

certificates and training

Experience

business analyst - schc

business analyst

schc total care

2006-1 - Present · 20 yrs 9 mos

senior business analyst

ibm

2002-7 - 2004-12 · 2 yrs 6 mos

*  Responsible for resolving 2nd level tickets escalated from the IBM help desk. *  Primary liaison and designated point person for Empire EDI trading partners. *  Maintained and revised specifications according to business requirements. *  Provided analysis, requirements, and testing support to IT department. *  Tracked statistics and provided monthly reports to upper management. *  Performed acceptance and regression testing support for legacy systems and new development.

senior sytems analyst

empire blue coss blue shield

1998-7 - 2002-6 · 4 yrs

*  Resolved telecommunication application problems for EDI transmissions. *  Analyzed and resolved problems escalated from help desk. *  Coordinated vendor, provider, and submitter enrollment and qualification. *  Maintained MS Access vendor database. *  Provided testing analysis and support to electronic providers and vendors. *  Performed acceptance testing and regression testing for front-end application. *  Developed GUI design and business process requirements for HIPAA EDI implementation