georg mai

pensioner

About

Senior engineer with 24 years of experience in mobile (GSM, LTE) and data infrastructure networks including national/ international customer support. 11 years of experience in team leadership in mobile communication business

Country

germany

City

stuttgart

Industry

telecommunications

Skill

gsm, telecommunications, quality assurance, wireless communications systems, lte, wireless, team management, microsoft office, team building, outlook, test planning, manual testing, databases, unix, ip, umts, 3g, mobile devices, tcp/ip, integration, wcdma, gprs, linux, 2g

Experience

pensioner

bfa

2018-5 - Present · 8 yrs 5 mos

senior engineer

peag personal gmbh

2015-4 - Present · 11 yrs 6 mos

senior software engineer

nokia unterhaltungselektronik

1988-1 - 1991-1 · 3 yrs 1 mo

* Laboratory for video cassette recorder (VCR) software development, acting manager * Since 8.1989 VCR consumer electronics, laboratory head * responsible for the overall VCR product quality

software development engineer

standard elektrik lorenz ag

1981-1 - 1987-12 · 7 yrs

* Department for Consumer Electronics * Development of digital hardware and software for video cassette recorder (VCR) * Design and realization of test equipment for the VCR operation

software quality assurance engineer

nokia

2012-6 - 2015-3 · 2 yrs 10 mos

* Mobile Communication System LTE * Change Request screener in R&D department for Operation & Maintenance LTE * Screening and evaluation of change requests/ problem reports * Tracking of solutions delivered in time * Handling and escalation of high priority issues for OAM and coordination with other LTE components on international level * Creation and review of Key Performance Indicators (KPI) and statistics

maintenance service manager

nokia

2007-5 - 2012-5 · 5 yrs 1 mo

* Mobile Communication System GSM * Maintenance Service Manager for customer T-Mobile Germany * Lead maintenance contract implementation * Review service contracts and performance * Support contract opportunities * Examine claims & billing disputes * Handle escalations * Analyze installed base

team manager

nokia

2000-10 - 2007-4 · 6 yrs 7 mos

* Mobile Communication GSM * Team leader of Technical Assistance Center (TAC) team, System A900/ GSM * Technical Support level 2 for Alcatel-Lucent GSM products with main focus on escalation management, 24/7 escalation hotline, fault reports administration and reporting * Participation to contractual customer meetings (technical evaluation of Fault reports and compliance with SLAs)

technical team lead

alcatel-lucent

1991-2 - 1995-10 · 4 yrs 9 mos

* Mobile Communication System GSM * Team leader of software production team, System A900 * Creation of customized software and data packages for GSM networks in Germany (T-Mobile) and international customers * Definition of processes for the packaging tools incl. tool testing * Quality assurance for produced data and software packages