Gene Brown

Enterprise-wide technology executive overseeing IT, cybersecurity, data, and AI across 10+ locations and 1,000+ employees in a private equity backed commercial services platform. Recruited to standardize cybersecurity and build a modern data and AI stack. Led platform-wide technology and cybersecurity standardization to improve scalability, integration readiness, and private equity value creation. Built and operationalized an enterprise cybersecurity model spanning EDR, XDR, MDR, SIEM, SOAR, security awareness, and penetration testing, materially strengthening the organization’s risk posture. Designed and implemented a cloud-native data, analytics, and AI platform to enable executive reporting and AI-driven insights. Built the enterprise data ecosystem using best-in-class data warehouse, ETL, visualization, and AI tools. Rolled out enterprise AI across the organization, training teams to build AI agents and supporting API integrations to embed AI into workflows and decision-making. Partner directly with the C-suite on technology strategy, integration priorities, and private equity value creation initiatives.

I served as the senior technology leader responsible for enterprise IT infrastructure, cybersecurity, data, and applications, partnering directly with private equity sponsors, the Board, and the executive team to scale the business and support organic growth and M&A driven expansion. The role focused on strengthening the technology foundation, improving cash flow, and enabling scalable operations. Partnered closely with Private Equity and Board leadership to scale IT infrastructure, cybersecurity, and enterprise applications, providing regular visibility into technology health, ROI, and the enterprise roadmap. I owned all enterprise IT operations, including network infrastructure (on-prem and IaaS), hardware, software, licensing, help desk operations, and vendor management, with a strong emphasis on reliability and internal customer service. Significantly strengthened the company’s cybersecurity posture by implementing Arctic Wolf for MDR, XDR, IDS/IPS, and SIEM, and managing the SOC relationship to improve threat detection, response, and visibility. Led the selection, deployment, and ongoing management of enterprise applications, reducing SaaS spend by 10%+ through vendor renegotiation and portfolio optimization. Designed and implemented the company’s data warehouse and reporting strategy, serving as lead architect for database design and analytics. This included implementing SQL Server, Informatica for complex ETL pipelines, and Power BI to deliver executive and operational reporting. Also oversaw development of internal applications and API integrations to improve system interoperability and speed to market. Established a Project Management Office (PMO) to govern mission critical initiatives and introduced objective technology evaluation and prioritization frameworks.

I served as the senior executive with full P&L responsibility, leading a comprehensive operational, financial, and technology transformation aligned with private equity objectives and exit readiness. Acted as the primary liaison to Private Equity sponsors and the Board, reporting on company performance, market opportunities, risk exposure, and expansion strategy. Led quarterly Board meetings, evaluated acquisition opportunities, and managed relationships with outside legal counsel and financial institutions, including loans, lines of credit, and covenant compliance. Led the company from underperformance to sustained profitability, delivering its strongest EBITDA results. Improved gross margin by 500+ basis points through disciplined cost management, pricing optimization, and revenue mix improvement. Reduced employee time-to-productivity by 50% through process redesign, training, and systems modernization, creating a scalable operating model. Drove revenue growth of 25% by redesigning marketing, customer acquisition, and closing strategies. Served as executive sponsor for large, strategic customer engagements and generated new client growth through national keynote speaking engagements. Redesigned sales compensation to reinforce growth-driving behaviors, increasing both revenue and gross margin. Launched a permanent placement division, increasing revenue an additional 10% and gross margin by 15%. Executed aggressive cost optimization, reducing staffing costs by 50%+, lowering vendor costs by 30%, and significantly decreasing overhead by transitioning the organization to a fully virtual operating model. Founded OfficeWorks Consulting, a self-sustaining consulting division launched without external capital. Developed go-to-market strategy, delivery model, and profitability framework, helping clients increase revenue, reduce costs, and improve quality using Lean Six Sigma, value stream mapping, and statistical analysis.

I led the enterprise Center of Excellence, responsible for driving process excellence, project execution, and workforce capability across the organization. The mandate was to professionalize execution, scale operations, and align people, process, and technology with corporate strategy. As Director of Business Process Excellence, I partnered with executive leadership to drive customer-centric process transformation aligned with strategic initiatives and IT roadmap. Established process ownership, governance, and operating discipline, embedding a culture of continuous improvement that delivered measurable gains in productivity, quality, and profitability. Leveraged Lean Six Sigma methodologies to improve workforce scalability, reduce cycle time, and support sustained margin expansion. As Director of Project Management, I established enterprise project management standards and built a centralized PMO, creating economies of repetition in the execution of complex, cross-functional initiatives. Oversaw multiple large-scale programs simultaneously, governing project scoping, resourcing, budgeting, risk management, stakeholder communication, and delivery using both Agile and Waterfall methodologies. As Director of Training & Development, I built a scalable, enterprise-wide learning and development function. Defined core competencies, identified skill gaps, and designed career development frameworks across roles. Developed and deployed classroom, virtual, and eLearning programs using adult learning principles and ADDIE methodology, accelerating time-to-productivity and strengthening leadership bench depth. Through the Center of Excellence, I created a repeatable operating model that improved execution discipline, enabled growth, and strengthened organizational maturity across people, process, and technology.

Led a national sales organization responsible for 4,000+ clients, driving revenue growth, operational discipline, and scalable sales execution across a complex, multi-market environment. Reformed the sales organization through leadership development, coaching, and process redesign, resulting in a 50% reduction in sales cycle time and a 40% increase in close rates. Increased overall sales by 20% within eight months by strengthening accountability, standardizing execution, and elevating sales effectiveness. Protected more than $10M in recurring revenue by cultivating and expanding key strategic client and partner relationships. Created new business development initiatives that generated $5M+ in incremental revenue. Improved order volume by 25% by integrating sales systems with key third-party intermediaries, increasing speed, accuracy, and throughput. Designed and implemented a customer relationship management (CRM) system that significantly increased account management efficiency, pipeline visibility, and sales prospecting productivity. This role strengthened my foundation in revenue operations, customer engagement, and enterprise systems, and reinforced the importance of aligning sales strategy, process, and technology to scale growth.

Led client services and operations for a telecommunications expense management business, overseeing $2B in managed telecom spend across enterprise and Fortune 500 clients. Retained 10%+ of annual revenue by deploying “Pain Killer” marketing, consultative selling, and common-sense sales strategies that strengthened client relationships and reinforced long-term value delivery. Drove significant operational efficiency improvements, reducing operating costs by 29% through data-driven process analysis, root-cause identification, and continuous improvement initiatives that improved service quality and scalability. Negotiated strategic client contracts with Fortune 500 organizations, generating $2M+ in recurring annual revenue while strengthening long-term partnerships. Developed and implemented a Strategic Account Management model that elevated service delivery and client engagement, resulting in recognition by Gartner’s Magic Quadrant as a World Class Client Services Organization. Increased company visibility and market credibility by serving as a subject matter expert and conference speaker, strengthening brand authority and supporting new business development.

Led large-scale operations, managed services, and systems integration for a national healthcare staffing organization, with responsibility for revenue growth, cost optimization, compliance, and enterprise scalability. Drove $12M in new business by establishing partnerships with Vendor Management System (VMS) providers, realigning sales operations, implementing system enhancements, and reengineering core business processes. Secured $11M in annual revenue from competitors through the implementation of Fieldglass InSite VMS, leading system configuration, project management, client and vendor relations, and enterprise change management. Designed, developed, and implemented an in-house billing system supporting 2,000+ clinics, reducing SG&A costs by $450K annually. Increased rapid response revenue by 42%, generating $3M in incremental growth. Managed 100+ employees across eight departments with full responsibility for operational performance, workforce productivity, and service delivery. Reduced labor costs 11% and overtime 37% through department consolidation and system scalability initiatives. Improved employee productivity by reducing attrition 45%. Owned operational process and system integration for multiple large-scale mergers and acquisitions, ensuring continuity, efficiency, and risk mitigation. Oversaw Sarbanes-Oxley 404, payroll, and state sales tax compliance related to operations, collaborating with Corporate Legal to mitigate $50M in payroll compliance risk. Managed a $5M annual budget and governed 12 quarterly system releases across PeopleSoft, Great Plains, and Teleform OCR systems. Established standardized operational metrics, led RFP responses, evaluated market and competitive risk, and supported enterprise-level client proposals.

Held a senior accounting leadership role supporting domestic and international operations for a global Fortune 500 technology company, with responsibility spanning financial close, compliance, systems, and process transformation. Managed month-end close for domestic and international entities and prepared comprehensive quarterly financial statements for review with the CFO and Controller. Reviewed complex domestic and international contracts for accounting treatment, revenue recognition, and foreign currency impact. Owned Sarbanes-Oxley 404 compliance, revenue assurance programs, and internal control processes, ensuring accuracy, transparency, and regulatory adherence across operations. Developed internal performance metrics used to manage departmental efficiency and effectiveness. Led multiple financial systems initiatives, including managing six PeopleSoft system releases and overseeing the enterprise conversion from PeopleSoft to Oracle Financials. Designed, built, and implemented accounting systems that reduced overhead costs by $400K annually and streamlined core accounting processes. Managed payroll and benefits processing for 15,000+ employees, leading a payroll system conversion that reduced indirect labor costs by 50%. Approved monthly account reconciliations and strengthened financial controls across the organization. This role established a strong foundation in financial governance, enterprise systems, compliance, and operational discipline within a highly regulated, global environment.

Emphasis on database design, programming, and software development life cycle. Thesis Topic: Biometric Facial Recognition. Created database and software application that measured and stored facial features, calculated ratios through complex algorithms, and identified a person from a 2-D photograph. Data analysis included use of standard deviation and coefficient of variation to illustrate correlation amongst specific facial features.