Gangadhar Kanike

Project Management: Lead the team from the initial to till execution of machine vision project including Planning, Scheduling, Costing, etc. Led a high-performing support team of 10+ members, driving successful project completion and customer satisfaction • Global On-site Technical Expertise: Executed on-site installation, Factory Acceptance Testing (FAT), training, and support for National & International clients in Japan. • Project Coordination & Execution: Directed end-to-end support activities, including installation, commissioning, and post-installation procedures for complex Machine vision system. • Training: Responsible for preparing the training documents & delivering the training to the team & clients. • AMC Management & Customer Care: Led all Annual Maintenance Contract (AMC) activities, ensuring timely and effective service delivery. • Product Design & Development: Contributed to the design and development of imaging units for cutting-edge inspection systems, enhancing product reliability and performance. • Critical Support & Troubleshooting: Delivered vital troubleshooting support for hardware, software, and network issues, resolving complex customer challenges. • System Feasibility & Testing: Conducted feasibility studies for the Opti-Check Inspection System, optimizing operational efficiency and system performance. Developed and executed rigorous test procedures for new software and hardware pre deployment, ensuring seamless rollout. • Customer Satisfaction & Preventive Maintenance: Implemented preventive maintenance strategies and improved customer satisfaction by resolving support issues promptly. Diagnosed root causes and delivered critical solutions to minimize downtime and enhance system functionality. • Customer Relationship & Communication: Utilized a ticketing system to track and prioritize customer requests, providing timely responses to improve overall satisfaction. Strengthened client relationships by responding to inquiries and resolving complaints with a focus on building trust and enhancing long-term engagement.