Gabbi C.

➥ Took ownership of a complex regional property portfolio, coordinating with vendors, residents, and internal teams to ensure smooth execution of maintenance, renovation, and operational initiatives. ➥ Cleared a backlog of 90+ unresolved maintenance work orders in under 30 days by restructuring vendor priorities and implementing a centralized tracking process. ➥ Drove significant revenue growth by converting 90% of tenants from month-to-month leases to annual agreements, using a thoughtful outreach strategy that prioritized both retention and long-term profitability. ➥ Improved vendor accountability and project delivery by introducing a streamlined onboarding and performance management system across key service areas. ➥ Built stronger alignment between operations, accounting, and field teams by standardizing shared procedures for leasing, billing, and maintenance coordination.

➥ Oversaw day-to-day operations for a portfolio of residential properties, including unit turnovers, renovations, emergency maintenance, and vendor coordination. ➥ Served as the primary liaison between property owners, residents, and internal teams to align leasing, maintenance, and financial goals. ➥ Supervised and delegated tasks to on-site managers, in-house maintenance staff, and licensed vendors to ensure efficient project execution and timely completion. ➥ Collaborated with the leasing and marketing teams to reduce vacancy rates by strategizing pricing, promoting long-term renewals, and enhancing property visibility. ➥ Managed financial responsibilities such as vendor payments, resident delinquencies, and owner income projections to improve cash flow and maximize profitability.

➥ Modernized core operations for a legacy real estate firm, transforming outdated processes into scalable systems that elevated performance, improved efficiency, and positioned the company for long-term growth. ➥ Led four cross-functional departments—operations, maintenance, accounting, and client services—through a structured SOP rollout and monthly leadership forums to drive consistency and collaboration. ➥ Directed a company-wide rebrand, launching a new website and visual identity while conducting a client satisfaction survey that earned an 83% response rate and 100% satisfaction score. ➥ Boosted employee morale and performance through hands-on leadership, seasonal support strategies, and team recognition programs, resulting in higher retention and stronger engagement during peak seasons. ➥ Aligned portfolio strategy with market trends by using ongoing competitive and pricing analysis to inform decision-making, enhance profitability, and sustain top-tier occupancy rates.

➥ Designed and executed marketing campaigns that elevated brand visibility and drove consistent client acquisition in a competitive regional real estate market. ➥ Oversaw digital marketing platforms, leading major website enhancements that improved user experience, increased traffic, and boosted tenant engagement. ➥ Used survey-driven insights to refine marketing strategies, gathering actionable feedback that shaped messaging, outreach, and service offerings. ➥ Managed and motivated cross-functional teams in both marketing and customer service to deliver cohesive campaigns and top-tier client interactions. ➥ Organized and led community outreach events such as Housing Fairs, creating meaningful touchpoints with prospects while strengthening the company’s local reputation.

➥ Oversaw day-to-day business operations for a fast-growing e-commerce firm, focusing on financial performance, team development, and long-term scalability. ➥ Led a cross-functional team with a hands-on management style, fostering a culture of growth, accountability, and continuous improvement. ➥ Built and nurtured strategic B2B partnerships that expanded market reach and drove client retention across key accounts. ➥ Planned and executed high-profile client events, consistently exceeding expectations through detailed logistics, vendor coordination, and a strong customer focus.

• Planned premium B2B events for clients in accordance with their individual needs and preferences. • Managed event communications and promotional campaigns, aiming to boost attendance and satisfaction. • Supervised B2B events specialists and guided them during complex negotiations and procedures.