Frank Bartolone
IT Help Desk Support Specialist @ Archway Programs
About
Hello, my name is Frank Bartolone. I recently graduated cum laude from Rowan University with a Bachelor of Science in Information Systems & Analytics. I am a motivated and hardworking individual with a strong passion for the intersection of business and technology. With a solid foundation in analytics, systems, and problem-solving, I am confident in my ability to add value in a variety of business environments. I am a fast learner, team-oriented, and eager to take on new challenges while continuing to grow both personally and professionally.
United States
Hammonton
Computer Software
Organization Skills, Teamwork, Communication, Problem Solving, Reporting, Budgeting, Data Analysis, Artificial Intelligence (AI), Microsoft 365, Microsoft Power BI, Microsoft Excel, SQL
Experience
IT Help Desk Support Specialist
Archway Programs
Atco, New Jersey, United States
- Provide technical assistance and support for computer systems, software, and telecommunications equipment, ensuring minimal downtime for staff - Install, configure, and troubleshoot hardware, operating systems, and applications to maintain reliable system performance - Respond to user inquiries via phone, in person, and remotely, resolving issues quickly and improving staff productivity - Train staff on proper use of hardware and software, and create clear instructional documentation to reduce repeat support requests - Resolve IT support tickets for staff across the school system, addressing network, hardware, and system-related problems to keep operations running smoothly
Mobile Expert
T-Mobile
Williamstown, New Jersey, United States
- Used Power BI to analyze monthly sales and set performance targets - Identified customer trends and recommended service solutions - Troubleshot billing and device issues to resolve customer concerns efficiently - Exceeded sales goals through consultative selling and reporting - Mentored new hires and improved team performance with data insights
Pool Installer
Ace Pools Installation
Hammonton, New Jersey, United States
- Team Collaboration: Worked closely with a team of workers, coordinating efforts to streamline the installation process and ensure efficiency and quality in every project - Estimate and Quote Preparation: Provided customers with detailed ground digging estimates and quotes, along with billing preparation, based on project-specific site conditions - Customer Service and Consultation: Engaged directly with customers to understand their requirements and preferences, offered professional advice, and ensured satisfaction with the final product
Host
Joe Italiano's Maplewood
Hammonton, New Jersey, United States
- Managed seating, reservations, and guest service during peak hours
Farm Foreman
Atlantic Blueberry Co Inc
Hammonton, New Jersey, United States
- Led seasonal workers to meet daily harvest goals and reported field conditions
Education
Rowan University
Management Information Systems
Camden County College
Business Administration
Frank Bartolone's Contact Information
Phone
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