Fiona Leon

Interxion (NYSE: INXN) is a leading provider of carrier and cloud-neutral colocation data centre services in Europe, serving a wide range of customers through 52 data centres in 11 European countries. Interxion's uniformly designed, energy efficient data centres offer customers extensive security and uptime for their mission-critical applications. With over 700 connectivity providers, 21 European Internet exchanges, and most leading cloud and digital media platforms across its footprint, Interxion has created connectivity, cloud, content and finance hubs that foster growing customer communities of interest. As an Account Manager at Interxion its my role to ensure I support my customers with their digital transformation journeys by ensuring they have a foundation upon which they can build, expand and futureproof their business.

As a Customer Relationship Manager at Interxion it was my role to work with the UK customer base to create, develop and maintain strong relationships based on mutual trust. Internally I worked across all departments to harmonize customer-centric thinking and encourage Continuous Service Improvement (CSI).

Leading managing & coaching a high performance Customer Service Team Increasing Customer experience in order to generate highest customer loyalty Taking action to achieve KPI's & OLA's in order to support bill and install 'right first time' Identifying process & System improvements in order to increase productivity / reduce cycle times and improve quality of support.