Fernando Fernandes

- Owning the E2E process and driving the enablement of the process in each region and market
- Makes sure the process is in alignment with the project strategy and fulfills all the requirements
- Engaging in cross Region and Geo communication and cooperation and will act as Geo focal point
- Be responsible for collaborating with the CEC vendors, Geo, and WorldWide CEC team and enable all special onboarding requirements, customization, and unique services to our customers
- Driving the KPIs targets and owning all the necessary actions to achieve the best possible results and targets
- Acting as the SPOC, including escalation management, technical issues handling, and account management
- Performing regular BMS reviews with the global and regional teams
- Validating of the invoice, Average Handling Time, and incentive program payout
- Working with analytics, Quality Assurance, and training team to perform quality improvement management (call listening, proper process follow up, spot checks, etc.)
- Owning the Lenovo reporting requirements and data analysis Show less

Head of Call Center Operations, Quality Assurance, Fraud & Disputes, Complaints and Escalation point, Reporting, Recruitment, training & team development, Card servicing, Lifestyle Management Services, Sales.

Insignia is the world’s high-end lifestyle management group that offers bespoke financial and luxury lifestyle services to ultra-high net worth individuals across the globe.
We offer owner members financial freedom and security through a spectrum of financial services, including a line of credit cards, secure online banking and Insignia Rewards Program. Its lifestyle management facilities give members access to some of the world’s most opulent hotels, exotic travel destinations, high class restaurants and top fashion brands - virtually no request is impossible.
The company caters to the needs of only the wealthiest elite and membership is restricted to a select number of clients who enjoy a privileged and exclusive luxury lifestyle. Offering its members a unique Luxury Expert-to-member ratio of 2:1, clients can enjoy round-the-clock access to Insignia full range of services every day of the year. Show less

SpecPage focuses on product-lifecycle management (PLM) and quality management (LIMS) software serving leaders in the food & beverage industry worldwide with our leading PDM suite to reduce time to market and ensure quality and regulatory compliance, including GS1-GDSN integration.

Discover why PDM can Increase Sales Revenue by

• Cut development time and get to market faster

- Simplified search criteria to discover formulas matching customer targets
- Fast and easy prototyping to create formulas on the fly to meet targets
- Simulate the use of ingredients in end-customer applications and it’s Regulatory and Hazards view
- Full visibility to compliance issues while formulating
- Integrated sample management
- Manage creation, versioning and distribution off all regulatory documentation

• Shorten release and change cycles

- Workflows for automated product release and change processes
- Centralized product data and formula repository

Reduce product costs by

• Simulate costs for new products during formulating - Least cost optimizer build in
• More comprehensive collaboration
• Simplify inventory – fewer parts in larger volumes and minimized excess and obsolete inventory
• Reduce production rework & scrap

Lower administrative expenses by

• Streamline compliance tasks
• Access and report an product’s environmental impact
• Reduce process administrative and clerical costs

Specialties

PLM - Product Lifecycle Management, Innovation Management, Master Data Management, Quality & Regulatory Compliance, Formula & Recipe Management, Labelling, and LIMS - Labor Information Management System Show less

Cross Brand Lead Development for Central, East and West Africa

Premier Pages Online Helpdesk for EMEA, English, Spanish and Portuguese Speaking Countries

Business Operations Unit, Portuguese and English

SpecPage focuses on product-lifecycle management (PLM) and quality management (LIMS) software serving leaders in the food & beverage industry worldwide with our leading PDM suite to reduce time to market and ensure quality and regulatory compliance, including GS1-GDSN integration.

Discover why PDM can Increase Sales Revenue by

• Cut development time and get to market faster

- Simplified search criteria to discover formulas matching customer targets
- Fast and easy prototyping to create formulas on the fly to meet targets
- Simulate the use of ingredients in end-customer applications and it’s Regulatory and Hazards view
- Full visibility to compliance issues while formulating
- Integrated sample management
- Manage creation, versioning and distribution off all regulatory documentation

• Shorten release and change cycles

- Workflows for automated product release and change processes
- Centralized product data and formula repository

Reduce product costs by

• Simulate costs for new products during formulating - Least cost optimizer build in
• More comprehensive collaboration
• Simplify inventory – fewer parts in larger volumes and minimized excess and obsolete inventory
• Reduce production rework & scrap

Lower administrative expenses by

• Streamline compliance tasks
• Access and report an product’s environmental impact
• Reduce process administrative and clerical costs

Specialties

PLM - Product Lifecycle Management, Innovation Management, Master Data Management, Quality & Regulatory Compliance, Formula & Recipe Management, Labelling, and LIMS - Labor Information Management System

Cross Brand Lead Development for Central, East and West Africa

Premier Pages Online Helpdesk for EMEA, English, Spanish and Portuguese Speaking Countries

Business Operations Unit, Portuguese and English

Premier Pages Online Helpdesk for EMEA, English, Spanish and Portuguese Speaking Countries

Business Operations Unit, Portuguese and English