Felicia Kemp

• Strategically prioritized features for regulated product solutions. • Led cross-functional global teams, making difficult and quick decisions to proactively remove blockers. • Analyzed and reported on feasibility, cost of delay ramifications, and other critical dimensions of planned or potential product changes to drive timely, data-informed decision-making. • Refined and groomed user stories aligned with stakeholder feedback and product goals, enabling clear acceptance and sprint readiness. • Collaborated with product leadership and engineering to translate business requirements into high-value, sprint-ready deliverables. • Delivered 15+ enhancements annually, supporting customer success and strategic objectives. • Drove high-velocity delivery through facilitation of Agile ceremonies across global teams; removed blockers and maintained delivery momentum. • Established proactive risk mitigation strategies and led iterative design/code reviews and inception workshops to ensure long-term architectural health. • Resolved long-standing, high-impact bugs that had remained unresolved for over two years, restoring client confidence and enabling renewed adoption of the platform. • Configured Connected Payments [Integrated Payments Platform] to support multiple payment types, including credit, debit/PIN, EBT, loyalty, and alternative tenders, ensuring correct end-to-end transaction flows and compliance with card network requirements.

• Governed product direction through collaboration with enterprise retail clients, defining requirements and translating them into prioritized, measurable user stories. • Strategically owned and maintained product backlog, continuously grooming stories based on stakeholder feedback and economic value to ensure sprint readiness. • Acted as Scrum Master as needed; led Agile ceremonies and coached development teams through methodology transition. • Delivered a major Self-Checkout upgrade two months ahead of schedule, streamlining customer journeys. • Reduced transaction failure rates from 5%+ to under 1% for a major grocery chain through root-cause analysis and defect resolution. • Coached and onboarded new team members, reinforcing consistent Agile quality practices and promoting a culture of continuous improvement across the product lifecycle. • Maintained strong stakeholder engagement and transparency through showcases, release notes, and risk reporting. • Earned 9/10 project satisfaction rating and direct praise from client leadership for superior delivery execution.

• Led and governed cross-functional global/offshore QA teams in Agile environments, driving defect triage, resolution, and continuous process improvement. • Partnered with Product and Engineering to validate user stories, ensuring regulatory compliance and critical business requirements were met with precision. • Established and maintained comprehensive enterprise-level test cases, release notes, and documentation to support end-to-end traceability and regulatory compliance. • Represented QA in executive-level showcases and customer meetings, communicating quality outcomes, managing risk perception, and aligning expectations across global stakeholders. • Interviewed, trained, and mentored new and existing team members, fostering a culture of ownership, Agile quality assurance, and continuous process improvement.

- Minor in Mathematics - Magna cum laude - Full Four-Year Academic Scholarship