Felicia Miles

Directed end-to-end payroll preparation, processing, validation, review, and disbursement for 2.5M+ U.S. and 200K+ Canadian employees across complex, multi-entity environments Led centralized payroll teams responsible for daily operations, issue resolution, and strict processing deadlines Partnered with Finance and Accounting on payroll audits, controls, and payroll-to-general-ledger reconciliation Strengthened payroll system controls and standardized procedures to improve audit readiness and operational efficiency Oversaw payroll tax compliance and year-end filings (W-2, T4, T4A) Served as escalation point for high-risk payroll issues and executive-level inquiries

· Supervised payroll functions for over 200,000 Canadian and 2.5 million U.S. employees, ensuring accuracy and compliance. · Managed end-to-end Payroll Control Center implementation in Employee Central Payroll (ECP). · Led audits of daily operations to identify and rectify discrepancies in payroll processing. · Generated detailed reports on overpayments, tax obligations, and year-end financials. · Coordinated with technical teams to develop custom tables and classes for Payroll Control Center configuration. · Trained and developed payroll staff while overseeing daily operational workflows. · Ensured adherence to federal, state, and local payroll regulations through regular compliance checks. · Collaborated with HR and Finance teams to enhance processes using SAP SuccessFactors and ECP. · Submit the T4 and T4A slips and summaries to the Canada Revenue Agency (CRA) on or before the last day of February. · Review all employee and contractor information, and update it as needed. · Check TD1 forms for any federal and provincial changes. · Balance the payroll bank account, and ensure all payroll tax remittances are reconciled and correct. · Review CPP and EI contributions, and remit any outstanding amounts.

Supported in-house, multi-state payroll operations for 10,000+ employees Led payroll requirements gathering, testing, UAT, and reconciliation activities Partnered with payroll, tax, accounting, and technical teams to resolve payroll issues

· Gathered business requirements and documentation for enhanced project outcomes. · Supported over 10,000 employees through effective payroll solutions. · Led global payroll team during time enhancement project, ensuring timely delivery. · Reviewed requirements, conducted QA testing, and performed data migration as SAP HCM Lead. · Executed UAT testing and verified Payroll G2 Extract reconciliations for accuracy. · Assessed customized solutions to recommend standard ADPGV alternatives for efficiency. · Maintained precise records of payroll transactions and generated accurate reports. · Collaborated with third-party vendors and SAP Technical team to resolve interface issues.

· Analyzed business requirements for SAP HCM solutions across multiple departments. · Facilitated workshops to collect stakeholder feedback on HR process improvements. · Documented functional specifications for enhancements in SAP HCM systems. · Monitored HRIS systems to ensure optimal functionality and performance. · Acted as primary liaison with HRIS vendors to enable effective system upgrades. · Led ADP GlobalView initiatives, including requirements gathering and functional testing. · Ensured adherence of HR/Payroll team activities to ADP GlobalView standards. · Reviewed payroll processing systems to ensure timely and accurate transactions.

· Managed workflows by integrating new hires, transfers, and changes to enhance efficiency. · Collaborated with teams to gather functional requirements, correcting errors and improving processes. · Coordinated with incident and change management teams to ensure effective resolution of issues. · Reviewed and approved curricula, courses, lessons, and training schedules for quality assurance. · Drafted business process design documents for HR and CATS workflows to support operational needs. · Evaluated functional designs for conversions, interfaces, and enhancements to ensure alignment with goals. · Prepared and delivered training materials to equip staff for successful implementation. · Conducted data clean-up and validation with business units prior to production cutover.

· Updated tracking system and coordinated implementation to ensure operational continuity. · Maintained payroll calendar for timely processing of payroll activities. · Supported SAP ECC 6.0 payroll functions through effective implementation strategies. · Designed processes, performed configuration, conducted integration testing, and facilitated user training. · Ensured accurate processing of payroll updates, including new hires and terminations. · Provided configuration support for bi-weekly payroll processing within SAP. · Troubleshot and resolved incident change management tickets with efficiency. · Created and reviewed documentation for end-user requests regarding changes and enhancements.

Oversaw in-house payroll operations and SAP HCM implementation Ensured regulatory compliance and audit readiness

· Designed organizational structure aligned with customer requirements. · Oversaw payroll functions, ensuring timely and accurate compliance with regulations. · Led functional analysis during SAP HCM implementation, testing, and training of all modules. · Redesigned global enterprise structures to align with SAP best practices. · Collaborated with vendors and liaised with SAP Technical team for interface enhancements. · Gathered requirements, conducted testing, and managed data migration within SAP HCM. · Approved and implemented system upgrades and patches to maintain operational integrity. · Developed HR training materials for end-users across global HR responsibilities.

· Stabilized HCM Payroll System through comprehensive analysis and implementation of necessary changes. · Managed programming, maintenance, and support services for SAP installations and enhancements. · Led requirements gathering, functional testing, data migration, and documentation as SAP Architect Lead. · Oversaw SAP transports, support packs, and user acceptance testing (UAT). · Planned and defined software design strategies for future SAP capabilities and applications. · Supervised a team of 10 On/Offshore Business Analysts to improve project outcomes. · Coached team members to enhance functional and technical application skills. · Collaborated with Project Managers and cross-functional teams to align technology with business objectives.

· Designed and implemented business request form for HR and Payroll processes. · Documented and executed process manual for HR, Payroll, Benefits, Compensation, and Data Management. · Served as subject matter expert for expats and US payroll operations. · Ensured ticket requests met service level agreements consistently. · Led implementation of technical and functional process enhancements across all HCM modules. · Built reports and dashboards to support management and departmental needs. · Collaborated with IT and HR to establish automated interfaces and customizations. · Conducted end-user training sessions to enhance system proficiency.

· Developed and maintained process documentation for operational consistency. · Processed payroll for approximately 5,000 U.S. employees on weekly and bi-weekly schedules. · Collaborated with third-party vendors to support business activities and troubleshoot vendor interfaces. · Resolved system and process issues, ensuring timely prioritization and follow-up on resolutions. · Defined system help check procedures and trained users on execution controls. · Identified improvement needs for systems and processes, escalating issues as necessary.