farid ahmad

manager

About

I am first and foremost a people person, I have managed and coached various sized teams throughout my tenure and I believe that a group of excellent people is the biggest tool to provide amazing results. I pride myself on being able to implement a culture that promotes the right behaviours to occur naturally. My ability to engage and motivate my workforce alongside being able to identify opportunities within their skills and behaviours to facilitate coaching and development has been vital to building every successful team I have created. I directly oversee and support a sizeable and diverse team of people to achieve sales targets. I have a proven track record of consistently achieving and exceeding across various metrics. I am commercially aware and have a high business acumen, my innovative and agile approach is evident in my positive results. I am able to gather, manage, & analyse data to identify key trends and themes that are in turn adopted locally and across the business to further promote growth and maximise on opportunities available.

Country

united kingdom

City

london

Industry

telecommunications

Skill

customer experience, customer service, sales, store management, teamwork, management, team management, sales management, microsoft office, time management, team leadership, strategy, people management, people development, leadership, training, retail, microsoft excel, planning, standards compliance, compliance management, action plan development, action plan creation, data analysis, data collection, market analysis, communication, presentation skills, presentations, negotiation, performance management, performance improvement, performance analysis, performance metrics, performance reporting, success driven, challenge driven, commercially driven, microsoft word, coaching

Experience

manager

three.

2015-10 - Present · 10 yrs 11 mos

manager

carphone warehouse

2012-2 - 2014-8 · 2 yrs 7 mos

* Managed teams with various staff ranges, from small stores to flagship locations * Managed one of the most successful stores in the London region with consistent performances across all KPI’s and Customer service metrics * Maintained one of the lowest attrition rates in area and continually promoted growth resulting in an engaged team * Supported across the area with effective coaching and training * Was consulted in developing new company initiatives and improving ways of working across the business

customer assistant

marks and spencer

2008-5 - 2011-5 · 3 yrs 1 mo

* Tasked with maintaining High shop floor standards at all times * Responsible for daily operation of the second largest department in the store * Directly involved with designing and creating opportunities for sales growth * Learned to manage various types of people and gained first experience of people management * Developed myself to take on further responsibility in other departments including Customer services, Operations and Cash Management admin roles.

assistant store manager

three.

2014-8 - 2015-10 · 1 yr 3 mos

Challenging and changing mobile... We want to make life easier for our customers by helping them get the most out of their mobile devices, offering real value from the services we provide and by removing the barriers that frustrate them. Since our launch in 2003, we have done things differently to other mobile operators. Here are a few of the things we've done: We were the first to offer All You Can Eat data. While others blocked internet services like Skype, we embraced the great things the internet brings to mobile. Our Feel At Home offer lets our customers call and text the UK and use data out of their UK allowance when abroad in a host of countries. We've made it free to call 0800, 0808 and 0500 numbers for all contract customers on our latest price plans and reduced the cost of calling other 08 numbers, like 084 and 087, to 5pm a minute. We have always challenged the market and driven competition, resulting in lower prices and a better experience for UK mobile consumers. We intend to continue to remove the barriers to consumers making the most of their mobiles