Fuzooli Ameenudeen

• Respond to customer and dealer concerns related to sales, service, and parts for Honda and Acura vehicles as well as motorcycle and power equipment products. Document all customer and dealer inquiries or concern (create cases) in a clear and concise manner in CICS and Salesforce. • Ask qualifying questions and actively listen to the customer in order to accurately assess the situation and provide prompt service on behalf of the company. • Exceptional case writer for cases which require mediation department assistance to work and outbound calls when required. • Review and provide decisions concerning financial support to customers for different situations, within the company guidelines. • De-escalated and handling of all incoming calls (cases) that do not require financial assistance and can be resolved during that first call. • High Scorer of Q.A with 85.7% for the month of November 2018 and, maintained average Q.A of above 75% (KPI) since joining date.

• Performed analysis using financial & inventory data on Microsoft Excel & SAP which is used to assist in making business decisions or forecast for showroom New & Used Vehicle sales. • Capturing all transactions pertaining to control of documents required by business. Eg: Invoicing, Sales return, Stock Transfer, Monitoring key activities and issuing LPO & SO to the Vendors. • Ensured and maintained all company new, used & demo units are displayed as per required standards for the showroomdisplay. • Acting as a link between various users in sales, service and external service providers such as Vendors, Vehicle licensing and insurance agencies to ensure seamless delivery to customer. • Monitor PDI completed units are all in order for "Ready for Sale" policy. • Awarded as the best Sales Coordinator for the year 2016.

• Developed and implemented value-added strategies for automotive parts B2B & B2C to increase profitability. • Financial Analysis - Spare Parts. • Quoted prices, credit terms and other bid specifications for credit customers and follow up on payments. • Negotiated and closed long-term agreements with new customers from Kosovo, Iraq and South Africa Territories. • Pursued all website inquiries in specific territories to increase potential customer base. • Parts decoder EPC of Popular Japanese Automotive Brands. • Created alternative business plans to improve customer relationships.

• Handled all Office Operations for Mobile Banking Payment • Key player of product Ez Pay launch in 2007 ( Currently re-branded as Ez Cash. • Handling E- Payment –Customer Complaints and queries. • Coordinator- IT Department & Banks to ensure smooth transition occurred between payments and other mobile services. • Awarded as graphic designer of Department ( Internet Business Unit) • Develop Interactive Voice Response (IVR) Messages • Marketing Promotions Designer • Generate Business Analysis Reports. • Served as custodian of classified documents.

(i) Marketing & Sales (ii) Management & Financial Accounting (iii) Auditing (iv) Human Resource (v) Project & Operations Management (vi) International Business

Diploma in Desktop Publishing completed at Singapore Informatics. -Adobe Photoshop -Corel Draw -Adobe Page Maker - Illustrator