Faisal Alahdal

Lead a multidisciplinary team of staff, including nurses, drivers, and call center agents, ensuring seamless home healthcare service delivery. • Oversee daily operations, maintaining high standards of quality, safety, and patient care. • Implement and monitor KPIs to track performance, resulting in a 15% improvement in operational efficiency. • Optimize scheduling and logistics processes, reducing service response time by approximately 20%. • Enhance patient satisfaction through targeted service quality initiatives, achieving an estimated 25% increase in positive patient feedback. • Develop and mentor team members, fostering a culture of accountability and high performance. • Drive strategic initiatives to ensure compliance with healthcare regulations and continuous process improvement.

- Managing appointments and coordinating with the patient’s family and the medical team - match employees with roles for maximum performance - Motivating the work team and following the company’s principles to achieve the highest standards of quality and performance. - Managed the customer services training including online reservation system, CRM, and ticketing system. - Mastered a quick and deep knowledge of all products and services.

- Led Customer Services Projects for 3 companies with 15 employees. - Supervised customer services team to managed relationships with external partners. - Developed and enhanced reports using tools inside and outside CRM to measure KPIs. - Analyzed reports and insights in support of strategic partner issues. - Improved quality by 32%, cut lead times 21%, cut costs 25%.

- Handled 100+ customer questions, complaints, and inquiries on time, resolving issues promptly, reduce negative reviews by 50%. - Mastered a quick and deep knowledge of all products and services (150). - Awarded Agent of the month 2 times for customer satisfaction and efficiency. - Initiated bulleted product and services lists and potential solutions for call staff, reducing wait times by 25%.