Faisal Hakami, MBA® PMP®, RMP®

• Establishing and leading multiple core departments, including Center Operations, Health & Safety, Facility Management, Inventory Management, procurement, IT, and Real estate, ensuring seamless integration and performance across functions. • Creating & Overseeing SOP development across all operational functions. • Design and implement operational audits, reporting system, operational templates, and Profit & Loss (P&L) reports. • Member of the steering committee contributing to strategic planning and cross-functional alignment. • Managing Built up area of more than 70 thousand square meters.

• Led KSA operations team of 900+ professionals across 18 locations and multiple business units such as Vox cinemas and Majic planet FEC. • Set and tracked strategic goals, budgets, forecasts, and P&L reports. • Develop and implement operational strategies, policies, and procedures to improve efficiency and productivity. • Support senior stakeholders and board of directors by setting and planning strategic goals for each site and following up on these targets in terms of budgets, forecasts, and profit and loss reports (P&L). • Monitor and analyze operational performance metrics to identify areas for improvement. • Ensure compliance with regulatory requirements and industry standards. • Area Manager – Majed Al Futtaim Entertainment (Apr 2022 – Feb 2024) • Responsible for leading the central KSA region with more than 400 employees handling F&B, sales, H&S, and inventory. • Responsible for auditing sites and improving operation compliance, Facility management and the standard of health and safety. In addition to Developing and reviewing existing policies and procedures. • Managing Manpower budgets for sites, Income and expenses, staff training, recruitments, and turnover while planning and maintaining work schedules. • Responsible for maintaining and improving the standard of customer experience, Food quality, stock bar levels & expiration and staff KPIs. • Coordinate with other departments to ensure smooth and effective workflow.

• Responsible for leading the central KSA region with more than 400 employees handling F&B, sales, H&S, and inventory. • Responsible for auditing sites and improving operation compliance, Facility management and the standard of health and safety. In addition to Developing and reviewing existing policies and procedures. • Managing Manpower budgets for sites, Income and expenses, staff training, recruitments, and turnover while planning and maintaining work schedules. • Responsible for maintaining and improving the standard of customer experience, Food quality, stock bar levels & expiration and staff KPIs. • Coordinate with other departments to ensure smooth and effective workflow.

• Managed 270+ employees at Jeddah airport landside operations. • Coordinated daily with airlines, government agencies, and international stakeholders. • Scheduled staff shifts and responded to operational emergencies.

Bachelor degree with first class honors