fahad ghazi
assistant front desk manager
About
Bachelors Degree in Hospitality Studies. Experiences in India, Mumbai with Hilton Hotels and in UAE, Abu Dhabi with Royal Rose Hotel. Officially an Asst. Front Desk Mgr with specialization in guest services, but unofficially Front Office Manager, Cheif Concierge, Guest Relations Manager, Front Desk Agent, Concierge Agent, Bell Boy, Telephone Operator, Valet Assistant, Waiter, Room Attendant, In short, Hospitality Superhero with regards to guests. Additional skills include, Team building, team training, scheduling, motivating, and inspiring.
united arab emirates
united arab emirates
hospitality
hospitality industry, hospitality management, hospitality, hotels, hotel management, front office, pre opening, rooms division, customer service, micros, property management systems, customer satisfaction, quality assurance, leadership, management, tourism, hotel booking, training, problem solving, team building, team management, creativity, restaurants, opera, report writing, revenue analysis, microsoft office, supervisory skills, time management, guest service management, teamwork, guest recovery, constructive feedback, daily reports, reservations, onq, onq property management system
Experience
assistant front desk manager
royal rose hotel
* → Assuming duties of Asst. Front Office Manager (FO Operations In-charge). * → Reporting directly to the Director of Rooms. * → Handling operations of Reception, Concierge, Telephone Operator, Executive Lounge. Also actively involved in outsourced companies of Valet Parking and Hotel Security. * → Looking after 23 direct team members and 11 outsourced.
industrial trainee
westin hotels & resorts
Introduction to the hospitality world through training in various departments.
shift leader and acting duty manager
royal rose hotel
acting front office executive and supervisor
hilton worldwide
* Supervising and handling the Shift. * Training the junior employees and delegation of tasks. * Maintaining the Work Quality. * Maintaining the Dept par stock and supplies. * Achieving the Guest Satisfaction personally as well as online. * Night Audit * Pushing for Revenue Maximization
guest relations agent
hilton worldwide
* Handling Front Desk Operations in 5 star hotel. * Checking In and Checking out the Hotel Guests. * Handling Billing and Requests. * Taking Bookings for Guest Rooms as well as Meeting Rooms. * Supervising the junior employees and delegation of tasks. * Keeping all the guest records updated. * Taking bookings for hotel cars and planning city tours for guests on request. * Conducting Night Audit and preparing necessary reports.
duty manager - front office
royal rose hotel
Education
rizvi institute of management studies and research
commerce
anjuman - i - islam institute of management studies
hospitality
A Three year degree in Hospitality Activities and Societies: Asst. Front Office Manager in Theme Dinner
fahad ghazi's Contact Information
Phone
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