Fabien Brunel

As VP & Head of Major Accounts I drive growth of a mix of accounts from operators to enterprise players. Through strategic thinking, business development and management of Ericsson resources I enable a profitable business and a high performance team while actively contributing to making Ericsson's customers successful.

Heading Managed Services Pre and post sales engagement for all Orange affiliates

The MS COO is accountable for the end to end Operational contract fulfillment and profitability. The MS COO is also responsible: 1 To manage the contracts execution (cost, time and quality) ensuring the fulfillment of all contractual obligations by Ericsson, the Customer and 3PP; 2 To manage the operational relationship with the customer, securing to achieve a high level of satisfaction from the customer regarding the overall delivery performance; 3 To secure that all governance instances (internal or external) are being followed by the organization and that the operational and financial performance is being correctly monitored and reported 4 To manage the contract of any dedicated 3PP involved in the services delivery solution, seeking to obtain the best cost-benefit relation; 5 To manage the organization staff, securing fulfillment of the area objectives and responsibilities;

In charge of Supervision Team (telco and IT), Incident, Change, Service and Problem Management and Customer Care 3rd line for whole Orange Dominicana Network (more than 3 Millions of customers)