Evan Willis, TS/SCI - Full Scope Poly

Support and troubleshoot enterprise cloud systems ensuring high availability, performance, and security. Configure cloud resources, monitor system health, and resolve escalated incidents. Partner cross-functionally to improve deployments and operational best practices.

Research, troubleshoot, and resolve critical production-system issues and make necessary configuration changes to support these issues. Install, monitor and optimize all production server hardware and software. Review configuration change requests and perform analysis to identify the most customer-friendly configuration solution to meet user needs. Participate in, and running incident bridges. Make configuration recommendations based on analysis, and implement the configuration changes. Assist with server operating system and application upgrades. Responsible for Oracle production environments. Provide escalated technical support for complex technical issues. Deliver consistent system uptime as expected in a cloud environment. Deploy code with change management procedures. Create technical documentation and procedures as needed to ensure user comprehension of necessary processes. Control standardization projects for hardware and software under the Oracle technology stack. Document configuration procedures, and test cases.

Monitor the day-to-day performance of servers. Maintaining an optimally controlled environment and troubleshoot network and server problems.

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for capacity, storage planning, and database performance. Test, and support mission applications using specific software to write/code customer scripts or programs. Educate the client on new capabilities, tools and techniques. Deploy OS and application patches across the mission application to ensure compliance.

Man posts, controlling access to site compound and other designated facilities Enforcement of badging systems Patrolling (walking) facility up to several miles per day Perform Medical first responders’ duties, as required Provide detailed incident reports, as required Communicate relevant information on a timely basis Provide actions as necessary in the event of situations affecting the security of the facility Ensure a safe workplace for personnel Perform duties in accordance with Post Orders (POs) and Standing Operating Procedures (SOPs) Monitor and respond as directed to alarms and surveillance systems Comply with instructions on the proper use of force Respond to Active shooter, workplace violence events

Provided leadership, instruction, and accountability as team and squad leader to 12 individuals Lead Lance Corporals, Private First Class, and other enlisted personnel in personal and professional development. Acted as liaison between Junior Enlisted personnel and Non-Commissioned Officers Trained subordinates in Military Occupational Specialty (MOS)/basic military skills and ensured supervision, control, and discipline.