eugene gibson

vp, quality control and quality assurance reporting manager at bbva compass

About

VP, Quality Control / Quality Assurance Reporting Manager at BBVA Compass

Country

united states

City

birmingham

Industry

information technology and services

Skill

databases, sharepoint, access, sql, microsoft sql server, business intelligence, management, process improvement, oracle, vendor management, database design, program management, analysis, visio, integration, customer service, data warehousing, data migration, microsoft excel, software documentation, software project management, ms project, networking, quality assurance, business analysis, software development, business process, database administration, data analysis, excel, sql server, statistics, quality control, software quality control, data modeling, data integration, data mining, data management, disaster recovery, visual basic, crystal reports, requirements gathering, requirements analysis, project management, defect tracking, quality management, enterprise risk management, engineering management, mathematical modeling, sas

Experience

senior system analyst

bbva compass

2011-5 - 2012-8 · 1 yr 4 mos

database analyst

the university of alabama at birmingham

2007-8 - 2011-5 · 3 yrs 10 mos

database administrator

bright house networks

2006-7 - 2007-8 · 1 yr 2 mos

Build and manage Databases for all reporting needs. Perform system updates and maintenance on Sequel Server Database. Write Sequel queries to provide data from ICOMS billing systems. Write scripts in order to provide end-users more timely data on Sales, Marketing, Engineering and Operations. Provide support to various departments on technical issues and system errors. Perform maintenance on interface and servers. ;

operations analyst

charter communications

2001-6 - 2006-7 · 5 yrs 2 mos

Generate reports on operational matrix for Customer Service Representative's daily, weekly and monthly performance. Write, run and test queries using SQL on Oracle databases in order to provide information from CSG billing system. Perform system analysis, maintenance and updates on Oracle Database. Assist with maintaining knowledge management system website for Agents to handle customer problems and escalations more effectively. Advise agents on ideas to improve quality service to customers, increase sales volume, trouble shoot issues and retaining customers. Assist with the training of new employees and monitor customer calls systematically to improve overall performance of call center. Answer customer calls, resolve errors with billing, products and services plus sales ;