Eszter Bodnár

Overseeing and directing a diverse team of 50+ agents, offering mentorship and setting both individual and collective objectives to optimize performance. Serving as the primary liaison between the team, clients, and senior management in regular meetings and discussions, presenting key metrics and progress updates. Assessing team members' performance to identify areas of strength and areas for improvement, delivering constructive feedback and conducting follow-up sessions through regular one-on-one meetings. Ensuring effective capacity and resource management, identifying opportunities for process enhancements, and spearheading initiatives to elevate service delivery standards and operational efficiency. Supervising daily tasks and workloads, assigning responsibilities to team members as necessary to maintain productivity and meet organizational objectives. Facilitating open communication and conflict resolution processes among all stakeholders, fostering a harmonious work environment conducive to collaboration and productivity. Engaging in cross-functional collaboration with departments such as Human Resources, Information Technology, Workforce Management, and Legal to address interdepartmental issues and streamline operations. Managing attendance records and holiday schedules to ensure adequate staffing levels and compliance with company policies and regulations.

Overseeing and directing a diverse team of 50+ agents, offering mentorship and setting both individual and collective objectives to optimize performance. Serving as the primary liaison between the team, clients, and senior management in regular meetings and discussions, presenting key metrics and progress updates. Assessing team members' performance to identify areas of strength and areas for improvement, delivering constructive feedback and conducting follow-up sessions through regular one-on-one meetings. Ensuring effective capacity and resource management, identifying opportunities for process enhancements, and spearheading initiatives to elevate service delivery standards and operational efficiency. Supervising daily tasks and workloads, assigning responsibilities to team members as necessary to maintain productivity and meet organizational objectives. Facilitating open communication and conflict resolution processes among all stakeholders, fostering a harmonious work environment conducive to collaboration and productivity. Engaging in cross-functional collaboration with departments such as Human Resources, Information Technology, Workforce Management, and Legal to address interdepartmental issues and streamline operations. Managing attendance records and holiday schedules to ensure adequate staffing levels and compliance with company policies and regulations.

Overseeing online content management to enhance the user experience quality. Achieving high level accuracy rate in content management, adhering to internal policies. Understanding and implementing new policies, while providing training to junior employees. Reviewing and evaluating user made reports

Proficient in client management and employee training. Actively involved in the operational management of the pioneering Hungarian public bike-sharing system, MOL Bubi. Served as the primary point of contact for subcontractors and financial service providers. Instrumental in designing the fare system structure. Engage in stakeholder management by conducting weekly meetings with Marketing, Customer Care Department and Management. Facilitate the development and integration of new functionalities within the MOL Bubi software.

Resolved daily payment anomalies, managed revenue accounting, and provided financial support for the Budapest public bike-sharing system. Successfully oversaw daily accounting activities, prepared reports for the CFO, and contributed to the implementation of the MOL Bubi project by providing comprehensive financial and operational training to the Customer Care Department.

Implementing efficient logistical strategies to optimize freight transport operations within Budapest. Collaborating with relevant authorities to ensure regulatory compliance and smooth operations for freight transports. Issued entry permits for freight transports. Cultivated strong relationships with national and international cargo companies.

Overseeing operations. Spearheading recruitment and training initiatives for new employees. Orchestrating the Sales team's activities, including resource planning and performance reporting.