Dr. Eryn Mack Legette

Adaptive Leadership | AI/ Human-Centered Innovation | Maximizing Performance and Driving Results As TruAmerica’s Chief People Officer, I align people strategies with business goals, focusing on operational excellence and measurable results. Skilled in designing and executing roadmaps that maximize individual and team performance, I foster cultures that engage, develop, and retain top talent. Combining adaptive leadership with human-centered innovation, I drive impactful solutions that enhance growth, optimize performance, and achieve organizational success. With proven expertise across industries and business stages, I navigate complexities, unlock potential, and turn ambitious goals into actionable outcomes.

Currently teaching advanced coursework at USC Bovard College to prepare HR professionals and leaders for driving organizational effectiveness and cultural transformation. Courses Taught/ Teaching: Organizational Culture (505): Examines the dynamics of building, sustaining, and transforming organizational culture to foster engagement and inclusivity. Organizational Design (515): Explores structural frameworks and alignment with organizational goals to enhance performance and efficiency. Contributed to the course redesign to reflect evolving trends and practical applications. Organizational Development (HRM 550): Focuses on strategies and interventions to improve organizational effectiveness and adaptability. Played a key role in redesigning the course to incorporate contemporary practices and tools.

Graphio developed a manager's digital twin that analyzes employee performance by assessing potential, identifying high-potential individuals, and predicting flight risks - all based on events data without accessing private content, messages, or any sensitive information. Our recommended usage scenario is to empower employees by giving them access to personalized insights, highlighting their strengths, areas for growth, and unique qualities (their personal SWOT). Leaders, HR, and managers, in turn, receive updates on positive progress and achievements, positioning the company in a "big brother rooting for you" mode that fosters support rather than surveillance.

As a proud member of the Forbes Human Resources Council, I’m leveraging this exclusive platform to amplify my voice and share thought leadership through published articles on Forbes.com. This role allows me to contribute expert insights on HR, organizational development, and business transformation while engaging with a community of accomplished professionals. By focusing on impactful, thought-provoking content, I aim to create meaningful engagement and establish Mack Point Consulting, LLC as a leader in driving innovation and excellence in HR.

CTRL Collective is more than a Coworking space. It is a creative campus that supports community and collaboration. We are a supercollider for brilliance, innovation, and excellence and we believe that the weaving of technology and community will change the conversation forever. Reported directly to the CEO (Founder) and COO (Co-Founder) while managing a team of six. Partnered with leadership to redefine core values, positioning the company for a successful acquisition or merger. Modernized HR operations by launching the first HRIS system, digitizing hiring and onboarding to reduce errors by 40% and enhance user experience. Introduced an anonymous open-door policy, reducing employee investigations by 75% and fostering trust.

Trusted HR Consultant and manager of employment risk mitigation to business owners and executives on Core HR Processes. Partnered with the Client Relationship Executive and leadership in creating an employment environment that encourages creative thinking and innovation by identifying team members through stretch assignments; identifies opportunities for growth and change, exploring new ideas, methodologies and alternatives to reach and or research outcomes, introduction of new concepts and strategies that significantly improve or revise the way ADP business approaches client relationships and cyclical objections. Partnered with internal business units such as Sales Leaders and District Managers to drive result oriented behavior and provide concentrated and targeted business acumen; serves as a partner to close the loop on new business and upgrades to impact the bottom line and support overall business. Provided creative insight on internal (ADP) and external (Client) business goals and recommends alternative approaches based on postmortem data or misaligned business through external policies and procedures and or stretch assignments and projects to provide continual improvements for unit objectives, productivity, utilization, and development within the organization. Deeply analyzed root cause trends and metrics within the internal teams Book of Business (BOB) by participating on client retention calls, conducting quantitative and gap analysis to splice both business retention success and opportunity by industry and age segment; develops root cause solutions to strengthen a timeless culture of partnership between ADP Resource HRBP’s and Sales locations in the West.

Ensured compliance with Local, State, and Federal laws in regards to policies, procedures and best practices. Executed routine and complex employee relations issues, ensuring consistency with corporate policies and practices. Turned around culture of distrust to encourage openness and partnership, while eliminating external reporting of employee relation concerns to resolve all at a local level. Provided strategic HR leadership and consultation focused on creating innovative HR strategies to anticipate and assess emerging business, organization or people/culture trends. Supported HR staff with expertise in the areas of leadership, team development, and organization and cost effectiveness through the execution of day to day human resource operations. Previous ongoing partnership with the General Manager and Senior Leadership to design and execute strategies to increase organization, team and individual performance to improve business capabilities in order to deliver against goals.

Provided honorable leadership, strategic vision, and expertise in the area of human resources. Effectively managed an HR staff and assisted in the organizational development of department initiatives. Employed tactical intelligence to analyze existing capabilities, commonalities, standards, problems and impediments for internal and external customers. Provide developed and prioritized management interventions and training recommendations to mitigate potential risks and negative impacts. Established proactive management techniques to achieve Agency objectives.