ernie theobald

During this period, accountable for the coordinating/delivering immigration services for a global account portfolio, liaised with local governments to support the submission process, and worked on projects involving United Nations.

Promoted up to director level position and inherited a large client portfolio with accountability for 5 Client Services Managers and 30 FTEs covering the EMEA region, focused on account development and governance including the optimisation of revenue and expanded opportunities within portfolio. Partnered with business development function as RFP Director and handled the RFP, contract negotiations and delivered client presentations, successfully turnaround key accounts, and project-managed a number of efficiency programmes to reduce costs and increase customer retention. https://www.cartus.com

*  Responsible for leading and managing a team of 10 International Assignment Consultants (IACs) responsible for 800+ assignees. *  Worked with Senior Management, Account Management and the Implementation Team to: * o Meet client SLA objectives. * o Implement new organic client solutions in addition to new client start-ups. * o Design and roll-out operational strategies, addressing multi-regional service priorities. * o Design and implement initiatives to support account development / management. *  Provided end-to-end product services, including compensation and tax consultations to market leaders in the global banking sector, and engineering companies in emerging markets. *  Managed individual and team performance in order to exceed company standards, serving as a team coach and mentor. *  Communicated with team, directors and senior management, regarding individual / team measurements and results and served as a back-up to account and operations management.

Holds a senior leadership position within this global moving and relocation service provider, resides on Regional Exec Team with P&L accountability, responsible for client relationship management/retention, business development, global operations and transformation programmes. Played an integral part in a major transformation programme aimed at the rationalisation of the client portfolio, built a ‘Best in Class’ client relationship and account management function in Europe, and one of the major contributors to the securing of a new luxury account based in Germany. Collaborated with CFO to drive the financial upskilling of the account management, drove the transformation of customer retention rates and drove increases, and managed the seamless move of core teams from the UK to a Service Centre in Prague, this significantly reduced cost of service. https://www.sirva.com

SIRVA delivers customized relocation and moving solutions that satisfy the needs of clients and their people in the highest quality and most efficient way — wherever they do business. Offering an extensive portfolio of mobility services across 170 countries, SIRVA provides end-to-end solutions and delivers an enhanced mobility experience for clients and their people.SIRVA has a portfolio of well-known and recognizable brands including Allied, northAmerican, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.