Erika Alexandrias
Sr Vendor Manager EMEA @ Uber
About
I build and scale customer growth & retention functions in high-complexity, high-volume environments. My experience spans managed enterprise portfolios and large self-serve customer bases, where I redesign operating models, introduce scalable governance, and translate customer insights into measurable retention and efficiency outcomes. I specialize in connecting strategy, data, automation and human engagement — partnering closely with Product, Sales, CS and Operations to deliver sustainable growth.
Portugal
Lisbon
Information Technology & Services
B2B, Gestão de mudanças, Quality Management, Quality System, Quality Control, Quality Auditing, Analytical Skills, Analytical Chemistry, Business Analytics, Financial Analysis, Project Management, Network Administration, Administration, Portuguese, Call Centers, DOS, Team Leadership, Microsoft Excel, Contact Centers, Customer Service
Experience

Quality Assurance Coordinator
agua branca
Experience as Quality Coordinator at Teleperformance Brazil, working with the client Itaú. Development of strategies in the area of quality, application of new methodologies focused on the client and in the process and in the development of the employee. Experience With NICE system, Call copy, Buran and another platforms.

Coordenadora
Uranet Projetos e Sistemas
Interface com clientes em diversas contas; Faturamento; Campanhas motivacionais; Auxílio em implantações; Elaboração de Comitês Operacionais; Dimensionamentos; Gestão de equipe.

Analista de Qualidade
Banco Itaú
São Paulo e Região, Brasil
Implantações e monitoramento de operações de vendas nas empresas parceiras terceirizadas. Atuação no monitoramento de relatórios, campanhas, estratégias da operação. Forecast, Valuation do produto, apresentações em Comitês.
Erika Alexandrias's Contact Information
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