Erica -
Customer Success Account Manager @ LittleLives
-
Indonesia
Information Technology & Services
Requirements Gathering, Client Onboarding, Product Management, Presales, Client Relations, Trello, Project Management, Customer Engagement, Canva, Accounts Payable (AP), NetSuite, Sales, Customer Relationship Management (CRM), Retail Banking, Spoken English, Google Docs, Teamwork, Leadership, Finance, Event Planning
Experience

Presales and Customer Success Specialist
Jakarta, Indonesia
Led onboarding and presales for an AR automation platform, working closely with enterprise clients to streamline invoicing, payment tracking, and reconciliation processes. - Bridged clients, product, and engineering teams to translate business needs into scalable solutions and product enhancements. - Drove post-go-live adoption and hypercare, ensuring smooth invoice flows and payment tracking. Contributed to key feature improvements (e.g., credit note workflow, email delivery, invoice management) based on real user needs. - Delivered solution-focused demos and supported enterprise clients in optimizing their financial workflows.

Presales Consultant
Jakarta, Indonesia
Focused on the Indonesia market, working closely with the sales team to deliver tailored accounting solutions and drive business efficiency. - Collaborate with the sales team to ensure a seamless transition from sales to implementation. - Craft high-quality proposals and technical documents for bid responses - Enable the sales team by effectively presenting and integrating accounting system solutions (Jurnal) to align with client needs.

Finance Assistant
Singapore
• Handle the A/P function – drive timely execution and follow-up until final resolution • Resolve various A/P issues with suppliers from Singapore, Malaysia and the Philippines • Gather and process complete set of necessary documentation for month-end and annual closing • Prepare all required reports for month-end and annual closing • Set up new vendor and employee accounts through Netsuite Oracle System

Assurance Vocational Employee
Indonesia
PWC Indonesia Internship • Engage with clients during assurance engagements, identify discrepancies and execute work plan to mitigate risks • Executed complete standard PWC audit processes for CIPS TICE - Maroon Manufacture • Regular reconciliation with Senior Management regarding progress in audits • Own all vouching and reporting activities in support of Audit Seniors

Merchandiser Intern
Greater Jakarta Area, Indonesia
• Learn fundamental brand management concepts and apply in real business cases • Act as Personal Assistant for the CEO and support with all relevant matters • Own the allocation draft and weekly report preparation for Croc's division • Accountable for daily replenishment of the store’s stock • Execution of warehouse process in SAP system
Education
Erica -'s Contact Information
Phone
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