Eric Z.

Report directly to the Regional Manager and Director of Transportation, providing analytical insights that guide operational strategy and dispatch planning. Analyze large-scale logistics data—including routing efficiency, on-time performance, and labor utilization—to identify trends and recommend process improvements. Develop and maintain KPI dashboards and performance reports (Power BI, Python, Tableau) to support data-driven decision-making across regional operations. Collaborate with operations and planning teams to translate data findings into actionable solutions that enhance delivery accuracy and reduce cost per route. Support leadership in forecasting demand, optimizing route assignments, and evaluating regional performance during peak-volume periods. Provide analytical support for SOP development and workflow standardization, ensuring consistency and audit readiness across sites.

Oversaw a team of 5 Operations Assistants and 90–100 warehouse associates, effectively coordinating daily operations to ensure smooth inbound/outbound logistics and on-time dispatch performance. Supported the Regional Manager in developing an efficient and collaborative team environment, leading shift meetings, delegating tasks, and enforcing safety and productivity standards, driving alignment across teams and departments. Monitored operational KPIs, analyzed bottlenecks, and implemented process improvements that reduced handling time and increased throughput efficiency. Supervised inventory control, return logistics, and order accuracy, ensuring optimal resource allocation and minimal shrinkage.

• Managed daily retrieval of mail and packages from the post office, facilitating a consistent flow of goods and information crucial for operational efficiency • Implemented efficient sorting and categorization processes for incoming mail and packages, optimizing internal logistics operations • Ensured accurate and timely delivery of all mail and packages to various offices across the college, enhancing the internal distribution system’s reliability

Created customized marketing materials to increase product awareness Identified marketing channels and target customers for campaigns Coordinated with social media, public relations and other teams to execute product introductions Examined architectural design and collaborated with team of 4 to develop a high-speed interconnect

#6 Master’s in Supply Chain Management program in the U.S. — QS World University Rankings, 2024