Eric Eim

Leading comprehensive operations for a multi-outlet luxury hospitality venue. Overseeing multiple hospitality outlets (100-seat restaurant, rooftop pool and restaurant, private club, athletic program, and event spaces). Developed and executed business strategies that optimized budgets through focused forecasting and financial reporting while playing a pivotal role in final-stage space development to ensure brand consistency and operational functionality.

Directed the complete conceptualization and execution of "Studio Skate," a dynamic popup initiative encompassing an 85-seat restaurant, 5,000 sq. ft. holiday market, and ice skating rink that generated $750,000 in revenue during December 2023. Led the recruitment and training 65 staff members while collaborating with ownership to develop an Alpine-inspired menu concept and coordinating with facilities management to design and install all venue components.

Established and operated a successful seasonal Tacos & Tequila concept that achieved $1.6M in annual revenue during a 15-week season while efficiently managing a startup budget of $250,000. Developed a unique menu with that met the high expectations of Hamptons/Montauk clientele while navigating complex regulatory environments to secure all necessary permits and licenses for operational compliance under New York State law

Created and operated a high-end Italian market and pizzeria concept that generated $2.1M in annual revenue through effective brand positioning and operational excellence. Directed a comprehensive $1M renovation project in a prime Montauk location, curated over 500 retail SKUs exclusively imported from Italy, developed an authentic Italian menu and wine list, and mentored a General Manager to oversee daily operations of the 85-seat cafe and specialty Italian shop. @alimentaribeach

Transformed an ironside warehouse in Williamsburg into a trend-setting hospitality venue through a $4.1M build-out project, guiding all operational and brand decisions to position the business at the forefront of the industry. Oversaw the sourcing and management of all FF&E and OS&E while cultivating strategic partnerships with key brands to enhance market presence through site-specific events and collaborations that elevated overall brand image and reach. Website www.freeholdbrooklyn.com Instagram @thefreehold

• Oversaw the completion of a 147 room hotel in Williamsburg Brooklyn, collaborating with department heads to train and hire staff for 5 departments. Developed and implemented Standard Operating Procedures (SOPs). Achieved successful launch of The Williamsburg Hotel.

Established superior quality standards and operational procedures for all front-of-house management during the pre-opening phase of this luxury boutique hotel. Conducted final post-construction walkthroughs, acted as Senior Manager on Duty providing leadership in critical situations, and oversaw comprehensive staffing and training protocols to enhance team performance and service excellence.

Directed comprehensive operations of a luxury seasonal resort with 20 hotel rooms, 400-seat restaurant, and 1,000 sq. ft. boutique, generating $4.2M from F&B operations and $924K from rooms and ancillary revenue streams. Led 4 department heads and 110 staff while maintaining exceptional cost controls (29% food cost, 17% liquor cost) and sustaining a $410 ADR through strategic operational protocols and resource optimization

Spearheaded VIP guest relations and managed operations for 24 hotel rooms at this exclusive members club, ensuring personalized service that enhanced guest satisfaction and loyalty. Served as primary Manager on Duty while designing and executing exclusive private events for VIPs and members that elevated the guest experience through bespoke and memorable engagements.

Led all food and beverage operations while pioneering the successful opening of the 6th Floor Rooftop Pool revenue center that significantly enhanced the property's amenity offerings and guest satisfaction. Managed a team of 75 staff members while directing club events and innovative programming that bolstered membership value and engagement.