Erez Shen

At the pan-Canadian level, interoperability standards don't just get written, they get negotiated, aligned, and adopted across health systems that rarely agree on much. In a dual mandate as Senior Manager of Interoperability Standards and Product Owner for CA Core+, I held both the technical and strategic accountability for Canada's national specification. ▸ Defined and drove the CA Core+ roadmap across scope,working group engagement, community balloting cycles, and specification development: establishing CA Core+ as the anchor standard within Canada's national interoperability architecture across ballot cycles ▸ Co-led the development of a national specification inheritance methodology connecting CA Core+ to pan-Canadian use-case specifications (PS-CA, CA:HALO, eReC, CA:CSD) and provincial/territorial implementations: advancing a structured alignment framework from national core to jurisdictional layer ▸ Aligned CA Core+ with international FHIR standards including USCore, AUCore, and USCDI, ensuring Canada's specification reflected global best practices while addressing Canadian regulatory requirements ▸ Built and sustained a strategic collaboration with CIHI to formalize pan-Canadian interoperability standards and strengthen adoption pathways across health system stakeholders ▸ Guided a cross-functional team of FHIR SMEs through the full specification development and balloting lifecycle, managing domain analysis, backlog governance, and alignment decisions across competing organizational priorities ▸ Served as the CA Core+ lead for the national Projectathon vendor validation event, driving specification validation planning and providing real-time monitoring support during the event to ensure conformance testing aligned with CA Core+ implementation requirements ▸ Engaged with HL7 Canada and the international HL7 community to track emerging standards developments, and contributed to Firely's Simplifier platform roadmap based on Canadian requirements

Ontario's eReferral and eConsult ecosystem sits at the intersection of clinical workflow, provincial policy, and a fragmented vendor landscape. As Project Manager, I led Ontario's eServices integration projects running 15+ HIS and up to 7 EMR integration projects concurrently, across multiple vendor platforms and provincial interoperability standards. ▸ Delivered Ocean eReferral/eConsult platform integrations with Ontario's highest-profile health systems: UHN, SickKids, Women's College Hospital, and the Ontario Psychological Association, expanding the province's eServices network reach across acute, ambulatory, and specialty care settings ▸ Coordinated concurrent integrations across EMR platforms (Strata, CaseWorks, MazikCare, CareDove) and hospital information systems (Epic, Cerner, Meditech), managing vendor onboarding, technical scoping, and provincial standards alignment across all active integration streams ▸ Led an automated clinical decision support AI bot project for population-level cancer screening, translating provincial program objectives into a deployable integration solution that embedded clinical decision triggers within the eReferral pathway ▸ Championed FHIR conformance across provincial integration projects, working with Ontario Health to align implementations with provincial standards, guides, and testing tools, while driving adoption across vendor partners and ensuring adherence to applicable legislation under PHIPA ▸ Managed project delivery against Ontario Health and Ministry of Health third-party agreements (TPAs), translating policy commitments into project scope, workplans, and stakeholder accountability structures ▸ Bridged clinical, technical, and executive stakeholder groups throughout project lifecycles, navigating technical complexity across audiences and reconciling requirements across vendors, health system leads, and provincial program owners to maintain delivery momentum without compromising standards compliance

Northern Health is one of Canada's largest geographic health authorities, spanning a vast and dispersed region across northern British Columbia. As Clinical Informatics Specialist, I served as the primary bridge between clinical operations and health IT, accountable for EMR design, information architecture, and implementation across care domains. ▸ Evolved from managing Northern Health's Public Health informatics portfolio to a mandate spanning Primary Care, Mental Health, and Home and Community Care, building and sustaining integrated clinical IT capabilities across all care domains ▸ Led enterprise public health initiatives, including a regional immunization consolidation with provincial database conformance (Panorama) and the centralization of communicable disease regional lab digital distribution, each spanning LISs and clinical systems and sites across Northern Health's dispersed service area ▸ Applied FHIR and OpenEHR information modeling frameworks to translate complex clinical data requirements into structured, reusable architectures that bridged EMR systems, HIS, LIS, community platforms, and cross-system interoperability touchpoints ▸ Co-led EMR design and enhancement lifecycle, from requirements elicitation and information modelling through design, testing, release planning, and site implementation, across enterprise and community EMRs, and hospital smart room environments ▸ Co-design of an enterprise level cross system data dictionary and clinical information repository, establishing a reference architecture for consistent data definitions and interoperability across Northern Health's clinical information eco systems ▸ Created standards documentation, how-to guides, and training materials for clinical end users and super users, applying BPMN for process design, overseeing QA, and maintaining adherence to applicable regulations, medical code sets, and clinical data standards

Clinical trials data management demands precision at the intersection of regulatory compliance, clinical science, and technology. As Project and Data Manager at Axiom Real Time Matrix, I supported multi-sponsor clinical trial operations, building the data infrastructure, eCRF architecture, and regulatory compliance frameworks that kept studies on track against GCP and FDA standards. ▸ Led the end-to-end eCRF lifecycle across clinical trial studies , designing, customizing, and validating electronic Case Report Forms within the Axiom application environment, overseeing UAT, and producing source document development guidelines and study completion documentation ▸ Maintained clinical trial data quality through structured QA and QC processes, executing and analyzing data queries, managing validation workflows, and sustaining regulatory-compliant data flow from site-level entry through final database reconciliation and lock ▸ Managed GCP and FDA regulatory compliance across all project phases : coordinating IRB submissions, contract approvals, and legal documentation while maintaining site status reporting and ensuring adherence to sponsor-defined compliance standards ▸ Coordinated project timelines, tracked site-level milestones, and managed data entry and record completion by center, facilitating internal and client-facing meetings, producing meeting support materials, coordinating payment-related tasks, and resolving project-related customer care issues ▸ Managed project financial operations including development of budget estimates, monthly billing reports, and financial diaries, monitoring project expenses and supporting budget control across concurrent multi-site clinical trial engagements ▸ Maintained active sponsor and client engagement throughout the project lifecycle, serving as an operational point of contact for external communications, deadline management, and cross-functional coordination across data management and clinical coordination teams

As Senior Clinical Research Associate, I served as the primary site liaison between the hospital research team, ethics oversight bodies, and pharmaceutical sponsors, supporting the integrity of clinical trials across all phases of the study lifecycle. ▸ Participated actively in pre-trial evaluation stages alongside pharmaceutical representatives and hospital research staff, assessing protocol feasibility and establishing the site's operational readiness prior to study initiation ▸ Recruited and screened suitable patients for clinical trial participation in accordance with protocol eligibility criteria, monitoring enrolled patient wellbeing throughout the duration of each trial and documenting safety observations ▸ Maintained clinical trial data integrity across both paper-based and computerized Case Report Forms, ensuring accurate, timely data capture and upholding GCP standards throughout the data lifecycle from entry through verification ▸ Implemented hospital Helsinki Committee directives and Ministry of Health guidelines across all trial activities, ensuring institutional ethics compliance alongside GCP protocol adherence and applicable regulations ▸ Identified, assessed, and reported adverse events in compliance with protocol requirements and regulatory timelines, maintaining complete documentation to support sponsor pharmacovigilance and patient safety obligations ▸ Prepared and maintained audit-ready trial documentation and source materials, supporting inspection readiness across study files, regulatory binders, and site-level records to meet sponsor, ethics board, and regulatory standards ▸ Served as the hospital's liaison representative to pharmaceutical companies, collaborating closely with sponsor CRAs to ensure alignment on site operations, protocol requirements, and sponsor monitoring expectations

ERP implementation at scale demands simultaneous fluency across technical configuration, business process design, and end-user enablement. As Implementation, Integration, and Training Specialist at Odcanit, I led multi-module ERP deployments for client organizations of up to 2,000 end users: spanning finance, legal, accounting, and office management domains. ▸ Led end-to-end ERP system implementations for client organizations scaling to 2,000 end users, managing the full deployment lifecycle across finance, legal, accounting, and office management modules from requirements analysis and system configuration through user acceptance testing and production release ▸ Designed and established integration bridges between in-house and outsourced system interfaces, connecting R&D, sales, and operational business units to create unified data flows, eliminate workflow duplication, and improve cross-functional operational efficiency across the enterprise ▸ Designed and delivered role-specific end-user training programs at scale, developing structured materials and facilitating hands-on sessions across multiple business functions, translating complex ERP workflows into accessible, practical guidance for technical and non-technical audiences at all experience levels ▸ Designing and producing digital learning resources to support remote user onboarding, ongoing system proficiency, and scalable knowledge transfer across the client base ▸ Produced and distributed financial reports for remote VIP clients using the ERP reporting generator, delivering accurate, customized financial outputs aligned to client-specific requirements and executive-level reporting standards ▸ Managed project delivery across ERP implementation engagements, coordinating timelines, aligning client requirements with system capabilities, managing stakeholder communications, and ensuring continuity from initial deployment through post-go-live support and user adoption

Rapid promotion from frontline medical technologist to operational leadership signals more than performance, it signals judgment, adaptability, and trust. Advancing from medical technologist to Deputy Director within six months, I took on accountability for a 50 person team and the full operational and financial management of a national mobile cardiac stress testing network. ▸ Promoted from medical technologist performing cardiac stress testing to Deputy Director within six months, assuming end to end operational responsibility across logistics, procurement, finance, and human resources for a geographically distributed cardiac testing ▸ Led and managed a team of 50 employees across clinical, operational, and administrative functions, coordinating daily operations, distributing workload equitably, proactively resolving bottlenecks, and sustaining communication and accountability across a distributed workforce ▸ Directed the logistics and deployment scheduling of mobile cardiac stress test units across the country, coordinating field operations, equipment positioning, and team assignments across multiple concurrent sites to ensure uninterrupted patient service delivery ▸ Supervised procurement operations for perishable medical equipment and technical hardware, leading supplier negotiations, managing vendor relationships, and maintaining supply chain continuity for a high volume, nationally distributed cardiac testing network ▸ Planned and supervised quarterly and annual budgets ranging from $500K to $1.5M per quarter, issuing financial reports, collaborating closely with the accounting team, and maintaining fiscal discipline across all operational and capital expenditure categories ▸ Served as the owner's primary deputy and acting manager for all strategic and operational matters, increasing net profit by more than 30% within two years through targeted efficiency improvements, bottleneck resolution, equitable task distribution, and expanded marketing exposure

As Senior Associate for International Marketing and Product Assimilation, I supported worldwide business development activities spanning exhibitions, client engagements, product training, and strategic planning across global defense markets. ▸ Represented the company at worldwide defense exhibitions, conferences, and brokerage events, engaging international clients and prospects across multiple regions, building global market presence, and supporting active business development opportunities throughout the full engagement cycle ▸ Managed ongoing relationships with international companies across global markets, serving as the primary liaison between the organization and field crews operating abroad, ensuring consistent communication, requirement alignment, and account management continuity across time zones and regions ▸ Led pre-sale activities including market research, competitive landscape analysis, and strategic planning across both short and long-term horizons, identifying market opportunities, assessing client needs, and developing positioning frameworks to support international business objectives ▸ Delivered product training sessions and technical presentations at client sites internationally, adapting content to each client's operational context and technical proficiency, and translating complex product capabilities into clear, actionable demonstrations for international audiences ▸ Managed company web content and digital presence, maintaining accurate, current product and corporate information to support international marketing efforts and ensure alignment between online representation and active business development initiatives ▸ Supported administrative and coordination functions across the international marketing team, managing logistics for international engagements, maintaining documentation, and ensuring internal coordination processes ran seamlessly across concurrent global activities

Healthcare IT adoption depends on more than good software, it depends on users who are trained, confident, and supported in real time. As Training and Support Specialist for the Citrix project, I served as the clinical technology bridge for a nationwide HMO computerized blood test SW rollout, delivering hands-on training and QA support across clinic sites. ▸ Delivered individual and group training sessions to HMO clinical staff across clinic sites nationwide, supporting the adoption of a computerized blood test platform and building consistent user proficiency in clinical software workflows across diverse clinical environments ▸ Served as a QA liaison to R&D teams throughout the deployment, identifying software usability issues encountered in live clinical settings, communicating structured feedback on workflow gaps, and collaborating on iterative improvements to support smoother system adoption ▸ Provided real-time oversight of software assimilation across clinic sites, monitoring adoption progress, identifying emerging support needs, and intervening directly to resolve workflow barriers before they could disrupt clinical operations ▸ Operated across both on-site field deployments and remote Citrix-based online support channels, maintaining consistent user support quality regardless of engagement mode and ensuring continuity of assistance throughout all rollout phases ▸ Served as the primary software reference point for clinical staff, developing guidance materials, clarifying workflow questions, and ensuring users at all sites developed the confidence and competency to operate the system independently in a live clinical environment

Administration and management a staff of 10 employees. Supply chain and logistics management.

Manage,Design,Analyze and Maintain Health/Medical I.T systems