Endrigo Zambelli

Responsible for after sales business within dealers in the region 3:
- Development of the after sales commercial strategy, negotiating qualitative and quantitative targets with dealer network.
- Ensuring that monthly targets for parts and accessories sales are achieved through daily monitoring, defining sales strategies, partnerships and market exploitation.
- Managing of the processes standards with the dealers from region.
- Ensuring that quality indicators from dealers are being met.
- Represent Audi do Brasil with dealers principals, motivating them to be the brand ambassadors and to achieve the profitability targets. Show less

Responsible for the after sales business strategies of Audi in Brazil, prospecting and developing new business.
Management of the business intelligence from After Sales.
Management of Audi Genuine Accessories portfolio in national market.

Responsible to develop and provide technical trainings for technicians from Audi Dealers in the areas of vehicle electrical and electronics, engines, power transmission and driver assistance systems.
Development and application of process and behavioral trainings to after sales personnel from Audi Dealers.
Development and application of new model launches trainings.
Organize and conduct the national Audi Twin Cup competition among technicians and service advisor from Brazilian Audi dealers. Prepare the national winners to participate in the world final and coach them during the tests. In charge of this project helped Brazilian team to leave one of the last positions in the competition in 2015, to be among the top 10 teams in 2016.
Participation in the train the trainer technical trainings in the Audi Service Training Centers in Ingolstadt and Neckarsulm, Germany. Show less

Technical specialist for analytical equipment of X-ray diffraction and fluorescence used at universities, research/development centers and industry, providing advanced technical support for software and hardware to customers through telephone, remote access and in field.
Installation and configuration of new equipment and operational training to users.
Reading and interpretation of technical drawings and development of technical manuals and documentation.
Technical discussion of problems and participation in the specialist trainings at the headquarters in Germany. Show less

Technical assistance for dealers and Bosch Service workshops of products from electronic fuel injection for gasoline and ethanol systems, ignition, brakes, vehicle electrics and batteries in the aftermarket.
Management of the warranty process of light vehicles products, analysis area and internal services providers, ministering training and lectures in the field regarding this subject.
Responsible for technical/commercial consultancy for dealers and workshops.
Preparation of technical documentation for legal processes and claims from customer entities.
Technical specialist of automotive batteries.
Development of improvement projects in the processes of technical analysis and warranty.
Responsible in the department for integrated management system: ISO 9001, ISO 14001 and OHSAS 18001 standards. Show less

Data analysis and statistics of failure rates.
Development of reports from technical analysis results.
Development and implementation of improvements in the customer complaints processes.
Analysis and payment of debit and credit invoices from parts under warranty and costs control related to non-conformities.

Internship at the customer quality department of the gasoline systems division.
Customer complaint handling and preparation of technical analysis reports.
Follow up of technical analysis of products at the laboratory.
Discussion of root causes of failures with manufacturing and development departments inside the company.
Development of improvements in the technical analysis of returned parts, technical procedures for corrective actions and internship projects.

After sales support for United States and Canada operations.
Receipt of payment through wire transfers and checks and application in the system.
Daily and monthly balance.
Billing adjustments of incorrect charges.

Responsible for after sales business within dealers in the region 3:
- Development of the after sales commercial strategy, negotiating qualitative and quantitative targets with dealer network.
- Ensuring that monthly targets for parts and accessories sales are achieved through daily monitoring, defining sales strategies, partnerships and market exploitation.
- Managing of the processes standards with the dealers from region.
- Ensuring that quality indicators from dealers are being met.
- Represent Audi do Brasil with dealers principals, motivating them to be the brand ambassadors and to achieve the profitability targets. Show less

Responsible for the after sales business strategies of Audi in Brazil, prospecting and developing new business.
Management of the business intelligence from After Sales.
Management of Audi Genuine Accessories portfolio in national market.

Responsible to develop and provide technical trainings for technicians from Audi Dealers in the areas of vehicle electrical and electronics, engines, power transmission and driver assistance systems.
Development and application of process and behavioral trainings to after sales personnel from Audi Dealers.
Development and application of new model launches trainings.
Organize and conduct the national Audi Twin Cup competition among technicians and service advisor from Brazilian Audi dealers. Prepare the national winners to participate in the world final and coach them during the tests.
Participation in the train the trainer technical trainings in the Audi Service Training Centers in Ingolstadt and Neckarsulm, Germany.

Technical specialist for analytical equipment of X-ray diffraction and fluorescence used at universities, research/development centers and industry, providing advanced technical support for software and hardware to customers through telephone, remote access and in field.
Installation and configuration of new equipment and operational training to users.
Reading and interpretation of technical drawings and development of technical manuals and documentation.
Technical discussion of problems and participation in the specialist trainings at the headquarters in Germany.

Technical assistance for dealers and Bosch Service workshops of products from electronic fuel injection for gasoline and ethanol systems, ignition, brakes, vehicle electrics and batteries in the aftermarket.
Management of the warranty process of light vehicles products, analysis area and internal services providers, ministering training and lectures in the field regarding this subject.
Responsible for technical/commercial consultancy for dealers and workshops.
Preparation of technical documentation for legal processes and claims from customer entities.
Technical specialist of automotive batteries.
Development of improvement projects in the processes of technical analysis and warranty.
Responsible in the department for integrated management system: ISO 9001, ISO 14001 and OHSAS 18001 standards.

Data analysis and statistics of failure rates.
Development of reports from technical analysis results.
Development and implementation of improvements in the customer complaints processes.
Analysis and payment of debit and credit invoices from parts under warranty and costs control related to non-conformities.

Internship at the customer quality department of the gasoline systems division.
Customer complaint handling and preparation of technical analysis reports.
Follow up of technical analysis of products at the laboratory.
Discussion of root causes of failures with manufacturing and development departments inside the company.
Development of improvements in the technical analysis of returned parts, technical procedures for corrective actions and internship projects.

Post sales support for United States and Canada operations.
Receipt of payment through wire transfers and checks and application in the system.
Daily and monthly balance.
Billing adjustments of customer incorrect charges.