Emmanuel Akhigbe

Periodic feasibility study on the deployment of ATMs to offsite locations ATM Uptime monitoring and development of strategies to improve on the availability of the ATMs In-Branch POS Management Identify and develop VAS on ATMs and POS Organize periodic product trainings & workshop for skills improvement for ATM and POS custodians and other job related branch staff. Ensure all ATM Disputes are resolved by support units. Ensure vendors are responsive to fault calls and repairs as stipulated in the SLA. Initiating, executing, monitoring, controlling and ensuring proper closure of ongoing projects

Product Marketing: Sales and Marketing of Ecobank MasterCard Credit Card. I am currently the relationship Manager to KPMG and Rennaisance Capital Nigeria amongst many other corporate organizations to mention. I currently manage all Ecobank MasterCard Credit Cards issued to the management staff of these companies. Product Management and Development: I have successfully recorded growth in the company's credit card cutomer base by high record of MsterCard Credit Card issuance to many corporate organizations both in and outside Nigeria, leading to Profit Maximization and increase in liability with risk assets. I have initiated and successfully completed project on Issuance of different variants of Ecobank Credit Cards (Platinum and Gold)

Monthly automatic card re-issuance of expiring cards (Debit and Credit Cards) Maximize profit for the bank Grow the customer base Increase liability with Risk Assets Port-folio analysis & Monitoring Reduce Cost Business and market analysis to identify gaps within the Card Business strategy and processes, product set and customer segments, and develop solutions Customer Retention and Loyalty Scheme Development Product evaluation and performance Driving product awareness and marketing through branch networks and relationship managers. Market intelligence and competitive analysis Process re-engineering to improve the TAT Product Development, Improvement and Modifications to meet customers’ needs Collation of feedback on MasterCard from existing customers Team work with other relevant departments (Card operations, Contact Centre, Risk Management and Technology Group) to ensure good product and service delivery to MasterCard holders

MasterCard Accounts reconciliation Interswitch Arbiter Management Resolution of Debit Card Related to ATM, POS and WEB disputes Naira Credit Card Accounts Reconciliation Reconciliation of Flexcube balances with ICard. Reconciliation and Impactation of customers account for failed transactions done during STAND IN Reconciliation of Not On Us transaction report with Internal accounts Download of Extraswitch report Reconciliation of Remote on Us Transactions from Extraswitch report with Switch Payable Accounts. Translation of Journal statement from Ecobank ATM terminal to ascertain successful / unsuccessful transactions for reversal. T112/OBI Call over IBI files Call over Daily Volume Statistics of Posted and resolved Tickets. Interswitch settlement for POS (Remote and Acquired) Interswitch Settlement for WEB (Remote and Acquired)