Emily Maldonado

-Built and led the Industrials Growth organization, hiring and managing Growth Leads with multi-million dollar quotas -Defined and executed go-to-market strategy for advanced analytics, AI, and machine learning solutions across manufacturing, automotive, and tech clients -Led executive discovery and problem definition, designing proofs of value (POVs) and shaping solution architectures tied to measurable business outcomes -Partnering with technical leadership in India to staff data science, data engineering, and analytics roles -Coordinated closely with delivery teams to transition POVs into full-scale solution builds and long-term programs -Collaborating seamlessly with demand generation, pre-sales, engineers, and all key stakeholders to execute on our pipeline at a global scale -Supporting in QBRs and Executive Reporting

Led program management teams dedicated to OEM Program Success and Large Dealer Group Success. Go to market strategies for high dollar portfolios. Project management, Data Analytics, Executive reporting, RFPs, QBRs. SaaS Enterprise solution offering: scheduling, capacity management, marketing, service CRM, OEM integrations, website scheduler, e-payment options, and mobile app.

Upon returning to my roots in Business Development, my primary focus revolved around fostering growth and expansion, both internally for Strategic Account Teams and externally within OEM and Key Partner Relationships. I implemented a methodology that involved prioritizing and ranking customers based on their existing and potential value. This approach led to the creation of an acquisition strategy that emphasized engaging with the most probable buyers. Particularly during the challenges posed by COVID and reduced workforce, this strategy became pivotal in enhancing efficiency within the organization.

As Senior Director of Shared Services, I lead 3 business units within DealerFx. Installation/Network Team, Internal Continued Development Team, and Our Logistics Team. I pride myself on strategic thinking, passion for implementing process, troubleshooting, cross departmental communications, and discovering efficiencies. With a strong focus on data analytics, I drive change where needed, accurately forecast growth, and maximize profits. Our install team comprised of customer success leads and network analysts provides an exceptional on-boarding experience for our dealership clients, striving to improve efficiency and engagement during our customer's on-boarding journey. This entails great communication, transparency, and technology to guide our customer every step of the way. This should be a seamless interaction where our expertise of setting up thousands of dealerships with customized configurations shines through. We love getting the chance to interact with our clients during this pivotal change as well as help them drive change management at their dealership. Our Internal Continued Development Team develops curriculum to foster growth and leadership from within as well as improve employee retention Our Logistics Team supports overall scheduling and budget requirements by developing and monitoring key performance indicators (KPIs) throughout dealership training, scheduling, and continued customer engagement cycles. They review and revise these KPIs based on many factors, including capacity, regions, budgets, and geography.

As Director of Performance Management I led a team of Regional Performance Managers spanning across 12 regions to forge relationships with the OEM and with dealership management by improving fixed operations performance Our team worked closely with internal program management, product team, process consultants, and leadership to improve OEM integrated programs and consult automotive dealerships on important KPIs.

As Director of Strategic Partnerships my team built relationships with Enterprise Accounts across the country who's vision for better customer retention and a better customer experience aligned with a premium service and unparalleled approach to technology and support. -Served as a strategic advisor to C-suite dealership group executives, partnering to drive measurable value from enterprise software investments -Designed and implemented client success, adoption, and retention strategies for the organization’s largest and most complex partnerships -Drove enterprise-level awareness, engagement, and utilization of AutomotiveMastermind through consultative enablement and analytics-based insights -Led RFP and contracting processes in collaboration with internal stakeholders to support long-term client success and program alignment -Acted as the primary point of coordination between clients and internal product, analytics, and delivery teams to ensure objectives were translated into execution -Partnered with internal leadership to support revenue forecasting, risk mitigation, and long-term partnership health, with a focus on sustained value realization -Translated client business objectives into data-driven requirements that informed project prioritization and product roadmap decisions -Conducted Quarterly Business Reviews (QBRs) and on-site executive working sessions to assess performance, surface insights, and identify opportunities for increased impact

SaaS solution selling to automotive dealerships and larger dealer groups, high dollar, complex enterprise selling of fixed operations automation technology, service drive app, scheduler, capacity management, marketing and digitization services. This required story telling skills, solution selling, brand marketing, client conquests, demand generation campaign creation, social media marketing knowledge, negotiation and closing skills. In addition, an In-depth knowledge of a dealership's fixed operations process and the technical knowledge of AutoPoint's software solution to improve the communication in fixed ops, the inspection process, and the customer experience.

Managed the full customer lifecycle as an individual contributor, owning acquisition, expansion, and retention across assigned territories while driving consistent revenue growth Executed strategic territory management and market coverage plans to maximize customer engagement and pipeline performance Expanded existing DealerSocket accounts by identifying operational gaps and positioning additional SaaS solutions to improve dealership efficiency and performance Led new logo conquest efforts, successfully expanding market presence through targeted prospecting and consultative solution selling Built and maintained strong relationships with OEMs and third-party partners, supporting collaborative go-to-market initiatives and ecosystem alignment Maintained a highly accurate CRM and customer database, enabling reliable forecasting, reporting, and data-driven decision-making Sold and supported a broad portfolio of automotive SaaS solutions, including CRM, F&I deal desking, sales and service marketing, service scheduling, data analytics and reporting, database append and enrichment, mobile sales and service CRM, social reputation management, call tracking, and sales enablement tools

As a Regional Sales Manager, I was both a hunter and a farmer. Knowing all the franchised dealerships in the central region, developing relationships, cold calling, networking and ultimately solution selling a SaaS dealer management enterprise system into dealers and dealer groups. These were long, complex sales cycles that included early contract release negotiation, multi-department decision makers, and multi-million dollar negotiations. Products included CRM, DMS, Marketing automation, Service Scheduler, e-payment and more. An attention to detail, excellent record keeping in the CRM, Campaign Management, and Event attendance were all an important part of succeeding in this role.

Working with a great company to provide a highly sophisticated analytical tool to automotive dealers. Finding creative ways to get to the dealer principal and create an urgency for him to review the software via a web demonstration. Use of salesforce.com to track calls and activity. Focusing on building customer relations, completing all requirements in a timely manner, tracking all activity, following every deal through to the sale, organization, self-motivation, team work, and high energy!

Helping English and Spanish speaking clients through the entire process of purchasing a home or refinancing. Giving them valuable information to make an informed decision. Educating them on their current credit situation and helping people improve their credit score. Being someone they could trust and rely on to get the job done.