Eman Abutalib

-Lead and perform audit activities for CCC covering information systems and data security compliance. -Review internal controls, policies, and procedures for effectiveness. -Draft, manage, and present reports of findings and analysis. -Manage the completion of the approved internal audit plan. -Develop relevant audit programs and procedures. -Assist in reviewing and developing audit procedures as per the IA Manual. -Manage and maintain audit working files and archiving. -Liaise with internal stakeholders during audits. -Ensure compliance with regulatory requirements. -Monitor staff achievements and perform periodic performance appraisals. -Provide leadership and support to other departments within the organization as needed. -Lead a team of event staff to ensure that events run smoothly and efficiently.

-Identified and communicated changes that might affect the project’s scope and timeline. -Managed team members by delegating tasks and setting expectations for performance. -Monitored budgets, resource allocation, timelines, and other key metrics to ensure project milestones were met. -Facilitated meetings with stakeholders to ensure effective communication about projects. -Developed and maintained a project schedule and kept it updated as the project progressed. -Reviewed all deliverables to ensure they met quality standards and aligned with company guidelines. -Oversaw team member performance and provided feedback to improve performance. -Managed clients at all phases of the project, including establishing expectations, responding to questions, and resolving issues. -Established and maintained effective working relationships with key clients such as store managers and regional managers around Saudi Arabia.

-Collected and analyzed customer data. -Used Customer Relationship Management (CRM) systems to manage relationships. -Oversaw the interactions between customers and key team members, such as Customer Service Representatives. -Managed a team of call center and social media supervisors and agents. -Created and executed retention campaigns. -Analyzed data from retention marketing campaigns and reported performance insights to recommend improvements. -Supported the electronic commerce director on strategic planning and budget decisions. -Monitored competitor campaigns to inform and shape the clients' future strategies and tactics.

-Created and implemented marketing campaigns for products and services, including pricing strategies and identifying target markets. -Managed company finances by monitoring costs and profits, developing budgets, and negotiating contracts with vendors. -Monitored the performance of staff to ensure that they were meeting the company’s standards for productivity and quality of work. -Developed operational plans that met the company’s goals while maintaining efficiency and reducing costs. -Implemented organizational changes within the company to meet its goals and conform to legal requirements. -Oversaw the development of strategic plans for the company’s overall operations and long-term growth. -Established business relationships with suppliers and customers to ensure ongoing satisfaction with products and services. -Monitored employee attendance to ensure compliance with company policies.

-Facilitated meetings with supervisors to discuss performance issues and provide feedback on progress. -Managed employee performance, including conducting performance evaluations and providing feedback to employees. -Managed work schedules and overtime hours for the team, ensuring that all shifts were covered. -Conducted training sessions to help employees improve their skills and learn new processes. -Reviewed incoming calls and chats to determine how best to respond to customer inquiries. -Monitored call center activity to identify opportunities for improvement and resolve problems in real time.

Faculty of Arts and Humanities- Department of European Languages