elsie scalia

Import and Export Customer Service

My focus is the creation of lifetime clients. My role is to provide a service to people who place a high value on integrity, high ethical standards and successful results. My job is to provide objective counseling and professional, knowledgeable representation in the field of real estate and help you acquire a properly selected piece of property that can be a building block for your family unit, your financial present and financial future. Assisting you in achieving your goals and dreams for yourself and your family is my fundamental role. 2007 Rookie of the Year 2008 Highest Converted Leads 2009, 2011 & 2012, 2013 Million Dollar Club

* Worked at customer's facility to manage their high volume import business. * Handled over 450 full container shipments per year. * Responsible for maintaining Accounts Receivables within credit terms. * Record retention for U.S. Customs audit and compliance. * Able to seek new sales growth opportunities and expand current business. * Created seamless interface between customer and freight forwarder.; Responsible for day-to-day supervision and performance management of a team. Monitored attendance, prioritized workload, managed workflow and account distribution. * Coordinated the interviewing, hiring, and training of new staff. * Partnered with other departments and management to ensure solutions meet customer needs. * Performed analysis of customer's needs focused on improving service and profit margins. * Liaison between customers and inside operations to ensure on-time delivery of goods. * Relationship building with customers, vendors, and sales force.

* Vast knowledge of import/export logistics and regulations for both air/sea shipments. * Provide instruction on shipping documents/regulations, troubleshooting, problem solving. * Work closely with sales force for submission of rate proposals, and revenue retention. * Attendance of national sales conferences, off-site training, and regional meetings.

* Responsible for handling customer inquiries, securing business for overseas offices by expediting orders, and liaison with operations staff. * Reduction of debt through collection process. * Knowledgeable in many aspects of the transportation industry including trucking, ocean freight, air freight, customs brokerage, insurance, and general understanding of the international markets.

My goal is to make lifetime clients by providing a real estate experience that exceeds expectations. I EDUCATE, ADVOCATE & NEGOTIATE.

Activities and Societies: National Honor Society