Ella Dorgan

As Sales Assistant at Air Aroma, a global leader in scent marketing, I supported the end-to-end sales process across a diverse portfolio of commercial clients, working closely with the sales team to drive new business, manage client relationships, and deliver tailored fragrance and sensory solutions. My Key Responsibilities: - Managed inbound sales enquiries and coordinated timely follow-up communication to progress opportunities through the pipeline - Built and maintained professional client relationships through phone, email, and in-person engagement, ensuring a high standard of customer experience - Assisted in identifying and researching new business opportunities, contributing to pipeline growth through lead generation and outreach support - Prepared tailored fragrance and sensory recommendations aligned with client briefs, brand objectives, and project budgets - Interpreted architectural floorplans and HVAC layouts to assist with project scoping and the preparation of accurate, detailed quotations - Managed work orders and project records across all active accounts, ensuring documentation was accurate and up to date within internal systems - Coordinated the preparation and dispatch of marketing packs, fragrance samples, and client presentation materials in line with brand standards - Supported the sales process from initial enquiry through to quotation, approval, implementation, and client handover - Assisted with the preparation and coordination of trade events and exhibitions, including product displays and promotional materials - Provided day-to-day administrative support to the sales team, maintaining client records and supporting operational workflow efficiency

- Deliver one-on-one fragrance consultations to create personalised experiences and foster customer loyalty - Coordinate and execute fragrance events across multiple locations and brands, including Magic Circle and Mecca Studio - Exceed sales targets and achieve strong store and brand KPIs through sales and customer relationships - Develop and implement visually engaging displays to enhance customer experience and drive sales - Lead team training on product knowledge, customer service, company policies, software, and operations - Attend fragrance trainings to expand expertise and consultation skills - Work across multiple store locations and adapt sales strategies to different customer demographics - Utilise various software and platforms to personalise customer experiences

- Answer and direct calls using the 3CX system. - Meet and greet office visitors. - Set up the boardroom for meetings. - Process supplier payments via Reckon and Business Banking. - Support the Financial Manager with tasks and reporting. - Collaborate with staff on client files. - Handle filing and archiving of company information. - Utilise Reckon for data entry, supplier payments and remittance advice. - Use of Excel to report payments. - Maintain accurate data entries, payments, and supplier margins. - Report to the Office and Financial Manager. - Record and prepare meeting minutes accurately.

- Supervised restaurant shifts, ensuring timely and accurate food delivery while still achieving high customer satisfaction by maintaining service standards and coordinating front and back-of-house activities. - Trained new team members on restaurant operations, contributing to a well-prepared team and a positive work culture. - Excelled in customer service, overseeing seating arrangements, providing attentive food, and supporting a high standard of guest experiences.