Elizabeth Franklin

Jabber | Cisco Finesse | MSOffice | MS Teams • Prioritize solution-based communication with reserve-duty military service members. • Provide courteous and empathetic support to service members and providers. • Schedule medical appointments across multiple specialties and dates. • Maintain accurate system notes and service member records.

Fire Made Designs, LLC provides custom embroidered and laser-etched/engraved promotional products for businesses looking to create a strong brand. We are committed to supporting our clients by providing them with products they know will last the test of time as well as products they will be proud to display in their building, hand out during trade shows, and/or provide to customers and employees. ● Developed corporate business plan including marketing analysis, SWOT analysis, and financial analysis. ● Using WooCommerce installed on WordPress, builds and maintains a national ecommerce product and service platform. ● Performs ecommerce web hosting and domain administration.

● Optimize existing codebases, removing unnecessary code, styles, and scripts, for increased performance and readability. ● Balance up to four concurrent projects with diverse, global client requirements and varying design builds within short timelines. ● Drive project scalability by championing the use of Umbraco’s reusable templates and partials (similar to React’s components), ensuring consistent, maintainable, and efficient code.

● Mentor and deliver team training on git-based source control, encouraging best practices in code reviews and ongoing codebase maintenance. ● Implement standardized code conventions/practices and comprehensive codebase documentation—elevating the department’s ability to train new hires effectively through clear, accessible materials. ● Convert dynamic Figma UX designs/wireframes into complex web applications while simultaneously managing client feedback. ● Integrate and maintain third-party libraries, APIs, and services to manage user and site data.

A Thousand Words is a React and Redux application that consumes the Unsplash REST API to allow users to search for, view, and save high quality images. ● Used React-Router to control the dynamic and static routes of the application. ● Due to increased complexity of the application state, Redux and Redux Thunk (needed because of the many async actions / API calls) were implemented. ● Applied Styled-Components to simplify file organization and negate CSS style bleeding as well as prepare for future scalability. ● Utilized infinite scrolling to create a better user experience while retrieving data. ● Codebase version control maintained using git/GitHub.

● Establish and maintain the company’s online presence (website, socials, Google Listing, etc.), increasing reach by up to 50 miles. ● Conducted maintenance and upgrades for all workstations, servers, mobile devices, and security equipment. ● Used attention-to-detail and problem-solving skills to provide technical support to all staff.

● Establish standardized documentation practices and produce detailed network/system diagrams mapping corporate sites, server environments, and backup infrastructures. ● Provide security and compliance training to all new hires as well as technical career-development workshops to all staff. ● Create and maintain user guides for software and hardware (including mobile devices), simplifying complex topics into clear how-tos, step-by-step troubleshooting, and best practices. ● Manage the projects and evaluate the performance of the summer intern.

Receiving and routing all incoming calls, small package shipping and receiving, mail sorting, certified payroll reporting, help desk support, and Access database maintenance.

Assisted with file organization, completed IFTA reporting, completed company payroll, assisted with accounts payable and accounts receivable. Provided technical support and Excel template creation.

During this time frame I worked as a Customer Relations Specialist for Bruce & Merrilees Electric Company under OfficeTeam. I was hired by Bruce & Merrilees in September 2010.

Receivables management, customer satisfaction and support, technical assistance, supervisor call experience and floor support for co-workers

Completed general computer and networking courses to prepare for my CompTIA Network+ exam.