Eliška Štefanský

- Responsibility for the quality tests during production storage. - Responsibility for ensuring compliance with hygiene regulations. - Responsibility for carrying out of regular inspections (as hygiene, warehouse, buildings etc..) - Coordination of employees responsible for hygiene, production and warehouse control.

- Collaboration with the Head of Quality Management on creation and maintenance the processes required for QMS. - Creation of documents and trainings for employees, based on the requirements of the quality system, internal guidelines etc. - Orders and coordination of measurements and tests of production areas and products (microbial cleanliness, bioburden tests, measurement of the number of solid aerosol particles, product sterility verification) - Creation of documentation and reports based on measurements by accredited testing laboratories - Performing control of adverse events at SUKL - Responsibility for carrying out regular monitoring and inspections of hygiene in production and storage areas.

- Creation of price offers in SAP system - Orders of service interventions with external partners - Attendance management of the company's implementation and service technicians

- Responsibility for the entire agenda related to the exclusive dealership of PAUL products. - Responsibility for orders of PAUL and Zehnder products (inc. invoicing) - Communication with existing Sales and Service partners - Creation of price offers - Creation of protocols, forms and definition of functionalities of HAIDY system - Coordination of service interventions and provision of appropriate spare parts - Communication with end customers, coordination of service interventions

- Responsibility for creation of a user manual of HAIDY system - Responsibility for creation and update of company-wide processes - Creation of protocols, forms and definition of functionalities of Customer Care system - Manage of customers portfolio - Technical Support (telephone, e-mail) for customers of HAIDY Services - Managing, training and delegation of telesales and technical support team - Communication with potencial customers

- Creation and distribution of PR articles, communication with media - Web content management - Creation of work instructions, protocols and company-wide processes - Support of Marketing and Affiliate Sales Manager

- Office management - Prepared marketing events for customers and employees of the company

- Responsible for coordination processes between business and project departments - Entered implementation projects, upgrades and termination of services - Entered customer informations into internal databases

- Project Management for new IP Services location implementations of the viaGIA services - Coordinated the approval process and its subsequent implementation - Created internal processes related to viaGIA Services - Supported call center and resolved customer problem tickets

- Created internal processes associated with ADSLproduct - Created reports on the success of the product - Analysed product offers from competitors - Supported development and launch of new products associated with ADSL - Supported call center and resolved customer problem tickets

- Managed and Monitored Call Center operators - Managed continuous shift operation - Ensurred correct settings for each PBX ACD Working Group - Analysis of Customer Service Operator’s performances - Participated in continuous improvement and technical product training of the operators - Participated in successful implementation of new services and technologies in the Call Center

- Team Lead of Customer Care Operators - Managed continuous shift operation - Analysis of Customer Service Operator’s performances - Created customer care internal processes

- Technical Suppor Team Lead - Scheduled Operation Shifts - Supervised service level compliances

- Technical Support (telephone, E-mail, on-site) for VOLNÝ Services’s customers - Installed and Supported internet connectivity of customer´s computers - Monitored (24/7) the availability of wi-fi hotspots - Logged technical problems