Eileen Maio

• Managed Silicon Valley and New York City Hotel Accounts • Creation and maintenance of Japanese language online content for hotels • Advertisement sales converted to booking conversion rates • Market development and analyzing from acquiring hotel contracts to sales promotions • Strong Cultural Coordination (Mainly in Japanese language, English and Mandarin Chinese also at times)

• Acted as shift leader on duty • Communicated effectively with guests and handled complaints

・Took room service orders from guests over the telephone. Entered orders into Micros system, with an extensive knowledge of food and beverage. ・ Handled room reservation for reservation department when not on duty (booking, changes, and cancellation), communicated in depth with front desk in regards to in-house reservation. ・Acted as a back of house concierge to arrange transportation service, arrange guest tours, and make restaurant reservations. ・Assisted duty manager & staff by interpreting Mandarin and Japanese to communicate effectively with Japanese guests. ・Cross-trained as Guest Relations Officer for 1 month

・Selected and conducted telephone interviews for future opening classroom manager candidates. ・Investigated parent complaints via telephone to improve each classroom's relationship with parents. ・Interpreted Japanese and Chinese Mandarin for interviews, orientations, seminars, and management meetings with employee staff , investors to executive members. ・Acted as key personnel in advertisement productions for classroom student numbers and company growth. ・Taught American high school students Beginning Level Japanese in English & Chinese.

Ecornell: Advanced Hospitality Revenue Management: Pricing and Demand Strategies certificate program