Eduardo Basurto

Senior Sales Support @ Pernod Ricard

About

Develop my skills and knowledge aimed at achieving excellent results in areas related to Sales, Customer Service and E-Commerce by creating strategies to ensure objectives are achieved and business results are maximized

Country

Mexico

City

Mexico City

Industry

Beverage Manufacturing

Skill

Microsoft Power BI, Análisis de datos, Capacidad de análisis, Creación de valor

Experience

usairways â international customer service

atento méxico

2003-1 - 2006-9 · 3 yrs 9 mos

* Lead and manage the Reservation Desk (Bilingual Customer Service (English)) * Provide Customer Service for clients in United States, Canada, England, Japan &India, among others. * Close sales, reservations, ticketing,

tourist vacation consultant for usa and canada partners â bilingual

group rci

2006-10 - 2009-1 · 2 yrs 4 mos

* Define winning strategies to sell and exchange timeshares (inbound and outbound ) reservations and renewals * Increase sales and profit * Ensure 100% in Customer Service * ACHIEVEMENTS: * Awarded as “Key Contributor" for two consecutive years (based on annual survey) * Top Guide" Reward (Best vacation consultant based on KPI´s) * Exceeded company´s target sales for 18 consecutive months * First Place in sales for Mayan Palace Resorts (2008)

coordinador de ciclo comercial

pernod ricard

2013-6 - Present · 13 yrs 4 mos

CRM Administrator & Commercial Cycle Coordinator

apple business development

ingram micro

2010-4 - 2013-5 · 3 yrs 2 mos

* Manage gadget and accessory sales for Apple Store Mexico * Plan and control sales forecast inventory and shipments (domestic market) * Define strategies and procedures based on continuous improvement, cost optimization, inventory reduction and customer service * Define strategies for new projects and initiatives based on feasibility and investment * Negotiate with suppliers to maximize profits * ACHIEVEMENTS: * 55% sales increase average in 2 years (exceeding Company´s target) * 10% of net margin profit increase * 5.3% gross margin increase with Microsoft * 50% Portfolio increase * 150% Profit margin increase * Sustained service results to customers with a compliance of 99.3% for 2 years