edgar guzman

information technology technician

About

I am interested in learning about Cyber Security and understanding the approaches to help businesses limit information breaches while ensuring clients data and permitting a business to operate. I have a passion for Computer Information I enjoy reading about technology and where it is headed.

Country

united states

City

orange county

Industry

computer & network security

Skill

bilingual, strong customer service skills, assist in voip in installing phone system, 8 years dispatching experience, 10+ years customer service experience, shipping and receiving, great communication and listening skills, excellent attention to detail, video survileance, an expert in prioritizing tasks and complete them in a timely manner, ability to interpret and give both verbal and written instructions, decision maker and problem solver, knowledge of office equipment, an expert with call center service operations

Experience

information technology technician

client support representative

smplsolutions

2013-3 - Present · 13 yrs 7 mos

route coordinator and dispatcher

labcorp

2011-3 - 2014-3 · 3 yrs 1 mo

courier

pharmaceutical delivery services

2010-3 - 2011-3 · 1 yr 1 mo

Transport small packages, important documents, and medical products, through out Southern California. Deliver quickly, securely, and professionally. Communicate with clients and staff effectively. Patient care centered approach. Provide maintenance on company vehicle.

store associate

petco animal supplies, inc.

2009-3 - 2009-11 · 9 mos

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer. Assist in completing price changes within the department. Stock merchandise in proper area. Answer customer questions.

customer service representative

uhaul moving and storage

2006-3 - 2008-11 · 2 yrs 9 mos

Communicate with customers via telephone and in person. Input customer data into computer.  Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Complete contract forms, prepare change of address records, and issue service discontinuous orders using computer software. Provide general Maintenance and inspection on all U-Haul trucks.

phlebotomy intern

chino valley medical center

2008-6 - 2008-7 · 2 mos

Proficiency in selection of blood collection equipment appropriate to test requisition.  Preparation of patient and infection control.  Knowledge of Vein Puncture procedure.  Experience with patients of varying age, weight, health and obesity status.  Knowledge and experience on safe proper disposal of needles, sharps, and medical waste.