Ed M.

Highlights - Coordinate day-to-day IT requirements, System & Network Support, Information Technology Procurement and IT Projects Support. - Multiple years of extensive experience in IT Support, Network Administration and Procurement and Materials Management. - Provide Technical Support and System Deployment, Servicing and installing computers, networks, and infrastructure devices. - Manage Active Directory, Exchange Admin Center, DHCP, and File Server. - Analyzed, troubleshot, and solved technical problems in minimal time. - Knowledgeable in identifying problem and provide a quick fix for Windows OS, hardware, application, or software issues, network infrastructure and domain issues. - Provide a concrete corrective solution for any OS, software, and hardware problems within Windows 7, 8, 10, 11 & XP legacy environments. - Perform System Deployment. Perform an install, move, add, change, and configure system, printers, scanners, and network devices onsite or remotely. - Excellent customer service and interpersonal skills that meet standard requirements and exceed customers’ expectations. - Strong team player with the ability to collaborate and coordinate. - Working in a fast-paced, diverse, and changing environment, with an ability to provide an output with high quality in a timely manner. - Complete task with less or no supervision. - Has a sense of urgency to complete work order, tasks, and assignments ahead of the due date. - Provide research resolution, recommendation and implement resolution or new technologies options. - Handle procurement, ordering equipment, materials, and supplies as required. - Process system purchases and expedite orders. - Coordinate shipment on-site or off-site, both for non-warranty and warranty equipment replacement, hardware parts, peripherals, and repairs. - Manage inventory control and shipping and receiving requirements. - Process decommissioning and surplus disposal of both computer and network devices.