dy moncada

catering and events manager

About

Catering Coordinator at Avenue of the Arts Wyndham Hotel

Country

united states

City

orange county

Industry

hospitality

Skill

hospitality management, hospitality industry, hotel management, hospitality, hotels, resorts, front office, rooms division, micros, customer service, employee relations, customer satisfaction, training, microsoft word, leadership, onq, hotel booking, guest service management, banquets, contract negotiation, event management, event planning, microsoft office, powerpoint, performance management, property management systems, revenue analysis, restaurants, yield management, pre opening, microsoft excel, meeting planning, catering, tourism, corporate events, food and beverage

Experience

front office management team

embassy suites

2012-11 - 2014-4 · 1 yr 6 mos

* Directs Front Office shift operation of a 222 hotel rooms property. * Trains and coaches team member performance. * Manages payroll inputs and edits for staff of 15 * Assists the Front Office Manager in all aspects of the department and ensure service standards are followed. * Communicates through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation. * Assists guest and team associates regarding hotel facilities/promos in an informative and helpful way. * Week-end MOD

pbx and guest services agent and front office manager

hilton costa mesa

2008-8 - 2012-1 · 3 yrs 6 mos

* Managed Front Office operations in a 483 hotel rooms property. * Maintained open communications and recommended discipline and termination, as appropriate. * Ensured proper staffing and scheduling of all Front Office associates in accordance to prroductivity guidelines * Responded to guest’s needs, issues, comments and service problems through social media and SALT reviews to ensure quality experience and enhance future stays. * Delegated duties to workers and observed performances to ensure adherence to hotel policies and established operating procedures. * Assisted in managing reservations function to maintain highest possible room occupancy and average daily rate through suggestive selling. * Interviewed and hired applicants.

catering coordinator

avenue of the arts wyndham hotel

2014-4 - Present · 12 yrs 6 mos

* Supports Director of Catering * Oversees logistics of an event * Monitors vendor services and payments * Timely contacts leads and schedules site visit * Spells out details events into BEO’s and communicates with Banquet Personnel and Kitchen staff * Contract signing * Reservations