dwayne miles

* Responded to inbound Humana member phone calls regarding benefits and medical claims * Assist customers with web navigation via www.humana.com * Unlocked Member’s User ID and password for www.humana.com * Answered Member’s health insurance questions via emails

* Assisted Prospective Humana members with questions regarding possible Human Resources benefit plan options * Responded to inbound customer service calls regarding Humana Members medical claims

* Executed various CHC departments with troubleshooting PC issues * Arranged for the installation of battery backup systems, hardware, and software * Worked with queries that filtered through each department

* Train New Hires on policies and procedures * Assist with interviews for potential Web Specialists Candidates * Achieved the Shining STAR Award for my outstanding contributions to the Web Team * Conduct side-by-side mentoring * Facilitate team huddles and meetings * Conduct Training classes * Track and trend data for process improvements and team training needs * Resolve escalated issues * Attend group-level focus groups * Participant on the Web Process Validation Team * Drive Team Production * Support associates with web related issues * Create Dashboard presentations for specific groups * Perform Quality audits for associates * Assist with the Humana Education Fair

* Provided a wide variety of administrative and staff support services to various HR areas, administering programs, projects and processes that will create positive and efficient experiences for associates * Provided Recruitment and selection assistance * Participated in special projects * Involved with HR Operations and employee data (HRIS) * Organized HR Communications in the United Way Loaned executive project * Implemented updates for the HR Diversity website

* Responsible for troubleshooting inbound calls related to network failures and other network issues * Established Correspondence with Branch Mangers regarding problems with their Branch ATM’s * Built case tickets on ATMs to maintain a database for future documentation * Programmed and repaired ATMs based on coding regulations

* Accountable for the maintenance of the computers and other lab equipment. * Hired new Lab Consultants. * Guided students with computer applications.

* · Provide exceptional level of service to managers and associates * · Providing consultation to managers, and associates on policy interpretation, counseling associate development, and terminations * · Assist managers with resolving issues with risk assessment * · Consult with managers to implement HR strategy and to build business relationships * · Handle extreme issues with composure by addressing the situation objectively. * · Research, draft, and compose correspondence, policy proposals, and department communications * · Recommend policy revisions based on current store trends and legal changes * · Provide support to Associate Relations and Human Resources team through proactive oriented projects, task forces, and initiatives * · Investigate prior issues and resolutions ; and pull data for risk assessments and trends * · Identify, compile, and analyze relevant HR trend data, prepare reports, and present conclusions * · Identify when the manager’s involvement in the Luxottica Service center * · Attend store visits to gain knowledge of operations

HR Specialist at FedEx Ground

Activities and Societies: GCHRA (Greater Cincinnati Human Resources Association)

Activities and Societies: Student Support Services, Gentlemen Organized for Achievement and Leadership (G.O.A.L), Black Student Association, Intramurals, Gospel Choir