Durga Kondapalli

  • Supported HR Advisors and HR Managers, delivering generalist and advisory HR services across coal mining operations.   • Conducted online background checks for candidates and submitted review comments to the HR Advisor prior to hiring decisions.   • Assisted with workplace investigations, taking detailed notes and compiling documentation under HR Advisor guidance.   • Supported grievance preparation, collective agreement interpretation, and monthly union book-off coordination with union representatives, supervisors, and operational leaders per CBA requirements.   • Contributed to CBA negotiation research, including wage analysis and benchmarking to support contract preparation.   • Assisted with progressive discipline, drafted discipline and recognition letters for HR Advisor review, and processed SAP transactions including transfers, pay rate changes, and lifecycle updates.   • Maintained Drug and Alcohol documentation and tracking records to support arbitration preparation and termination risk management.   • Conducted stay and exit interviews, preparing summary reports with insights to inform leadership retention decisions.   • Contributed to employee engagement initiatives and developed presentation decks for leadership on town halls, engagement, attrition, retention, and supervisor training.   • Built HR dashboards and reports on attrition, engagement, and workforce trends for site leadership.   • Designed supervisor training decks on progressive discipline, Respect at Work, and disability management, and assisted the Leadership Development Advisor with supervisor quarterly sessions.   • Coordinated orientations, facilitated benefits sessions, completed SAP onboarding, and processed Healthy Lifestyle and Wellness claims.   • Scheduled interviews for internal apprenticeship opportunities and processed co-op reimbursements, relocation claims, and toolbox allowances.

  • Served as first point of contact at the TRUSU front desk, advising students on student clubs, health and dental insurance, campus engagement activities, and student union services and resources.   • Managed front desk operations including responding to in-person and phone inquiries, directing visitors, and supporting day-to-day administrative tasks in a busy campus environment.

  • Served as a peer mentor and student wellness advocate at the TRU Wellness Centre, providing direct 1:1 support to students navigating personal, academic, and emotional challenges on campus.   • Delivered confidential peer mentoring sessions, creating a safe and supportive space for students to explore concerns and connect with appropriate campus resources.   • Created and managed Instagram content for the Wellness Centre, developing reels, posts, and awareness campaigns to promote student mental health, wellness programs, and campus events.   • Coordinated Wellness Centre events and programs throughout the academic year, collaborating with campus partners to increase student engagement with available supports.   • Facilitated harm reduction and Naloxone awareness activities as part of the Wellness Centre's commitment to student safety and community health.   • Led a Truth and Reconciliation Day project, interviewing an Indigenous elder on land acknowledgements, year-round reconciliation actions, and their cultural significance, producing educational reels published on the Wellness Centre's Instagram page.

  • Assisted customers in the pharmacy and over-the-counter section by providing product information, directing medication-related inquiries to the pharmacist, and ensuring shelves were accurately stocked and organized.   • Maintained confidentiality and professionalism when handling sensitive customer health information, and supported a positive in-store experience through attentive and friendly service.

  • Assisted customers across general merchandise departments by answering product inquiries, locating items, and delivering a welcoming and helpful shopping experience.   • Maintained floor standards through restocking, organizing displays, and supporting team members to ensure smooth daily store operations.

  • Delivered HR reporting and data analytics support across four professional services business units covering approximately 5,000 employees, partnering with HRBPs and HR leadership to inform decisions on workforce planning, performance management, and compliance.   • Built and maintained HR dashboards tracking headcount, attrition, engagement, and performance cycle metrics, translating complex data into clear insights for senior stakeholders.   • Supported the annual performance review cycle for 5,000+ employees, producing calibration reports and analytics that enabled managers and partners to make consistent, data-backed talent decisions.   • Contributed to employee engagement strategy and post-COVID return-to-work planning, analyzing survey data and workforce readiness metrics to guide phased re-entry across business units.

  • Supported the HR function at a newly established site, acting as a day-to-day HR advisor to managers on people practices, policy interpretation, and employee management during the site's early operational phase.   • Managed end-to-end payroll processing, ensuring accuracy, compliance, and timely disbursement across the site.   • Served as first point of contact for employee relations matters, resolving workplace conflicts, accommodation requests, and policy clarifications with fairness and consistency.   • Led employee discipline management, guiding managers through progressive discipline processes and ensuring documentation aligned with HR policy standards.   • Drove site-level employee engagement initiatives, partnering with leadership to build a positive and inclusive workplace culture in a new environment.

  • Partnered with business leaders to design and implement a site-wide DEI strategy, improving inclusivity survey scores and increasing representation of underrepresented groups in the leadership pipeline.   • Managed compensation review cycles and pay equity analyses for 300+ employees, identifying and correcting pay band discrepancies to reduce attrition risk in key technical teams.   • Led end-to-end redesign of the new hire onboarding program, significantly reducing time-to-productivity based on manager feedback surveys.   • Managed site-level Employee Resource Groups (ERGs), supporting employee-led communities and connecting ERG initiatives to broader organizational DEI goals.   • Drove employee engagement programs across the site, partnering with leadership to translate survey insights into action plans that improved workplace culture and retention.   • Delivered HR reporting and data analytics to site leadership, producing dashboards and workforce insights to support people decisions across the business.   • Coordinated recruitment fairs and end-to-end interview scheduling, partnering with hiring managers to support candidate experience and timely hiring decisions.

  • Administered SAP SuccessFactors for 2,000+ employees, managing end-to-end employee lifecycle events including transfers, promotions, cost centre changes, location transfers, and all HRIS data transactions to maintain accurate and up-to-date workforce records.   • Built automated reporting templates for headcount, attrition, and engagement data, significantly reducing the monthly reporting cycle from five days to under two.   • Supported compliance and policy documentation updates aligned with Indian employment legislation, and assisted in internal audit cycles with zero non-conformance findings.