duncan crawford

product owner

About

As a Product Owner at JUCY, I have had a large focus on bringing collaboration into the culture of the company when delivering digital solutions. I have been involved in the deployment and continuous improvement of our full stack of applications that have and continue to contribute to the company’s growth and success Though I enjoy the technical aspect of this role, I thrive in working with subject matter experts and our customers to identify opportunities for improvement. One motto we have is "Every day we ask ourselves how much better can it be?" This has given me the motivation to continually look at not only what we are succeeding in, but where we could be doing things better.

Country

new zealand

City

auckland

Industry

program development

Skill

sharepoint, management, product launch, agile methodologies, product management, sales, training, business process improvement, system administration, microsoft office, leadership, operations management, network administration, microsoft dynamics crm, office 365, workflow management, html5, css, javascript, ccna

Experience

ski instructor

nzski ltd

2009-7 - 2013-9 · 4 yrs 3 mos

Teaching Skiing to individuals and groups of all ages and abilities. adapting my teaching to suit individual learning styles while maintaining a fun safe class.

product owner

jucy group

2016-3 - Present · 10 yrs 7 mos

* Working with a team of skilled individuals to ensure the continuous improvement of our internal booking system and front facing websites * Owning the end to end delivery of applications and features from the ideation and design to delivery and ongoing support * Carrying out user research to validate ideas and hypothesis * Working with UX professionals to prototype and wireframe concepts * Working with Stakeholders to ensure a cross functional collaboration to projects * Managing stakeholder expectations on time frames * Managing, priorities, refining and grooming the backlog of features for our systems to ensure that the work being completed will result in the best possible business and customer outcomes * Identifying new technologies and opportunities for the business * Monitoring tracking software such as Google Analytics and Hot Jar, analysing the data and making decisions on improvement opportunities based on the data

customer experience

jucy group

2014-4 - 2015-3 · 1 yr

Helping JUCY customers in NZ, Australia and US with any on road issues, solving logistical problems, to help get them back on the road enjoying their holiday

operations manager and senior skipper

glacier explorers

2009-8 - 2014-4 · 4 yrs 9 mos

Glacier Explorers provides a scenic tour on the terminal lake of the Tasman Glacier around the icebergs that have calved off the glacier on a fifteen seater Mac boat. The role involved Managing the day to day running of the company to ensure a smooth operation. Developing new ideas and incentives to take the company forward and to maximise its potential. Ensuring the safe standards of operating a tour on a highly dynamic glacial lake. This involved regular hazard identification and management, updating the companies safe operations procedures and keeping other guides up to date with these procesdures

collaborative resource administrator

jucy group

2015-3 - 2016-1 · 11 mos

* Role: Collaborative Resource Administrator * Responsibilities: * Working with key stakeholders within business units to map out business processes * Developing SharePoint online workflow solutions to help automate these processes * Using an LMS platform within SharePoint to host elearning packages to train end users in the adoption of new sites, workflows and technologies including Skype for Business, OneDrive and Onenote * Administration and maintenance of site collections within the company * Working with and training SharePoint champions within each business units